Barclays, North Lanarkshire Council, OHRA, Barclaycard,
HomeServe and Leeds City Council Named Award Receipts
Verint® Systems Inc. (Nasdaq: VRNT) celebrated its
customers across EMEA and announced six organisations that have
been awarded for excellence in customer engagement, employee
engagement, workforce optimisation (WFO) and more. These awards
were presented last week, during Verint’s Engage EMEA Customer
Conference at the Landmark London.
At this year’s conference, the following organisations were
recognised across six categories for exemplary results achieved
using Verint Customer Engagement™ solutions:
- Barclays — for Excellence in
Customer Engagement
- North Lanarkshire Council — for
Excellence in Digital Engagement
- OHRA — for Excellence in
Employee Engagement
- Barclaycard — for Excellence in
Enriching Interactions
- HomeServe — for Excellence in
Improving Processes
- Leeds City Council — for
Excellence in Optimising the Workforce
The Engage EMEA Customer Conference welcomed hundreds
of attendees, and featured user group and customer-led sessions
that explored best practices for optimising customer engagement
using voice of the customer, workforce optimisation, employee
engagement and engagement channels solutions from Verint. Keynotes
were delivered by leading customer engagement expert Shaun Smith
and technology journalist Geoff White. The conference also included
the Verint Customer Experience Zone and the Product Innovation Zone
for test-driving new solutions and providing input on product
ideas.
Of its Digital Engagement win, Peter Tolland, Customer and
Information Governance Manager, at North Lanarkshire Council,
notes, “Our citizens expect to interact with the council in the
same way they engage with other organisations and brands. Verint’s
solutions have helped us implement fully transactional, digital
services capable of being mediated across multiple contact channels
in a fully integrated way. It’s fantastic to see our efforts
recognised with this award.”
For its employee engagement award, Maud Martens, Manager Contact
Centre and Operations at OHRA, says, “This is a fantastic
recognition and one that we're very proud to receive. Our employee
engagement and empowerment programs have improved not only our
customer satisfaction, but also helped increase our cross sell
significantly, so we have won in multiple ways.”
Regarding its Improving Processes category win, Richard Mobley,
Speech Analytics Manager at HomeServe, adds, “We are delighted to
have won this award. For HomeServe, gathering insight into the
reasons our customers are calling us and identifying the pain
points in their customer journey has delivered numerous business
benefits—including a marked reduction in repeat calls and
transfers, and general customer experience and process
improvements.”
“We are delighted with our Optimising the Workforce Award,” says
Ann Johnson from the Workforce Planning Team at Leeds City Council.
“The continued budget pressures on the public sector means we have
to reduce waste and manage cost to our best abilities,” explains
Johnson. “Using Verint’s Workforce Management™ solution has given
us the ability to forecast volumes and optimise staffing. We can
now identify peaks and troughs, make changes to work patterns to
avoid periods of overstaffing and reduce the number of agency staff
and overtime required.”
“We were impressed with the calibre of entrants and the results
that our customers have achieved using not only our solutions, but
combining them with a tireless customer focus and an unwavering
desire to improve processes and customer engagement. These awards
acknowledge and recognise their outstanding accomplishments over
the past year,” comments Nick Nonini, Managing Director EMEA at
Verint.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organisations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2017, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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