NEWTON, Mass, SANTA CLARA, California and PUNE, India, June 21,
2017 /PRNewswire/ --
Persistent
Systems and Attivio customers can now benefit from unified,
intuitive and pertinent customer and service case access
Giving customer service representatives faster and deeper access
to unified, intuitive and pertinent customer information,
Persistent Systems (BSE: PERSISTENT, NSE: PERSISTENT) and
Attivio announce Engage 360 on the Salesforce AppExchange,
available now. Built on Attivio's Cognitive Search and Insights
Platform, Engage 360 helps organizations to improve customer
service productivity and effectiveness with optimized turnaround on
customer issues and cases, better mean time to resolution, faster
agent on-boarding and effective service supervision. The result is
better customer satisfaction and loyalty, improved service staff
productivity and fulfillment, and higher customer and staff
retention rates.
(Logo:
http://photos.prnewswire.com/prnh/20141106/714346 )
Quote from Kori O'Brien, SVP, ISV Sales,
Salesforce
"Everyone and everything is getting smarter and more connected than
ever before, and companies are looking to transform the way they
connect with customers, partners and employees. By leveraging the
power of the Salesforce Platform, Persistent Systems and Attivio
provide customers with an exciting new way to help organizations
improve their customer service productivity and effectiveness."
Quote from Stephen
Baker, CEO, Attivio
"Engage 360 is an excellent example of unifying disparate
information sources into a powerful, business-friendly application.
The Attivio Platform is a flexible, secure foundation for
search-based applications, and Persistent has delivered a solution
that will accelerate the productivity of customer service and case
workers."
Quote from Sudhir
Kulkarni, President Digital at Persistent Systems
"Engage 360 delivers hyper-personalized digital experiences to
a variety of business stakeholders, fast. This pre-packaged
solution brings together the powerful data unification and
search platform from Attivio with a suite of
Salesforce connectors, making it easy for users to get
and connect data from disparate enterprise data sources
to gain actionable insights. Its flexible and extendible 360°
framework is great for developing use cases for
different personas around Salesforce cloud platform,
seamlessly providing those experiences within the Service
Cloud."
- Read Attivio Q&A with Sudhir Kulkarni
- Watch video explaining Attivio and cognitive search
Attivio, a recognized leader in Cognitive Search, was recently
named a leader in The Forrester Wave™: Cognitive Search and
Knowledge Discovery Solutions, Q2 2017. Attivio has partnered with
Persistent since 2013 to help deliver solutions for Fortune 100
customers. With Attivio powering Engage 360, relevant information
is accessible from any of a wide range of diverse and distributed
data sources, such as similar cases, prior solutions, subject
matter expert agents, customer profiles, community collaboration
sites and internal knowledge bases.
Engage 360 can be adapted to the special requirements of any
vertical, but is especially relevant to healthcare, insurance,
technology and manufacturing industries, those with complex data
representations and high volumes of customer interaction. It
enables service representatives to quickly find customer
case-related information. Full details of Engage 360 are available
here.
About Salesforce AppExchange
Salesforce AppExchange (NYSE: CRM) is the world's leading
enterprise apps marketplace that empowers companies to sell,
service, market and engage in entirely new ways. With more than
3,000 partner apps and more than 4 million customer installs, it is
the most comprehensive source of cloud, mobile, social, IoT,
analytics and artificial intelligence technologies for
businesses.
About Attivio
Attivio is a leading cognitive search and insight platform
company. Our mission is to help our Fortune 500 clients fuel their
every decision and action with cognitive insight. Our solutions
power innovation, drive operational efficiencies, and transform
business outcomes at scale and feature industry-leading
capabilities including natural language processing, machine
learning, analytics and knowledge graphing capabilities. Visit
attivio.com.
About Persistent Systems
Persistent Systems (BSE: PERSISTENT, NSE: PERSISTENT)
builds software that drives the business of our customers;
enterprises and software product companies with software at the
core of their digital transformation.
Forward-looking and Cautionary Statements: For risks and
uncertainties relating to forward-looking statements, please visit:
http://content.persistent.com/Pslweb/forward_looking_cautionary_statement.shtml
For more information, please contact:
Ken Montgomery
Persistent Systems
+1-408-665-8549
ken_montgomery@persistent.com
Saviera Barretto
Text100 Global Communications
+91-8424917719
Saviera.barretto@text100.co.in
Chuck Tanowitz
For Attivio
+1-617-575-9643
ctanowitz@freshground.co
SOURCE Persistent Systems