For the second year running, end-user
professionals have recommended BlackBerry UEM for its Product
Capabilities, Sales Experience, Deployment Experience, and Support
Experience.
WATERLOO, ON, May 14, 2024
/PRNewswire/ -- BlackBerry Limited (NYSE: BB) (TSX: BB) today
announced it has been recognized with the Customers' Choice
designation in the 2024 Gartner Peer Insights 'Voice of the
Customer': UEM market. For the second year in a row,
BlackBerry has been placed in the upper right quadrant based on
customer feedback on deployment, capabilities, and support for
BlackBerry® Unified Endpoint Management (UEM).
"To be honored two years in a row with a Gartner Customers'
Choice distinction for our UEM is in our opinion significant for
BlackBerry because it comes directly from the people and
organizations we protect. We believe there is no greater reward
than commendations by government and enterprise customers,
recognizing that our innovative products and support make a
difference to productivity – enabling staff to work from anywhere
on any device, without risk of compromise," said Nathan
Jenniges, Senior Vice President and General Manager, BlackBerry
Cybersecurity.
"[BlackBerry] UEM has met and exceeded all our requirements to
manage corporate and personally-owned devices, including many
non-standard configurations for different use cases. The MDM is
very mature and includes a large set of functionalities and
features, as well as useful add-ons. Support from BlackBerry when
required has been amazing, with their support engineers being very
professional, knowledgeable, and easy to work with," said IT
Services Associate, Canada, in a
5-star review.
The "Voice of the Customer" is a document that synthesizes
Gartner Peer Insights' reviews into insights for IT decision
makers. This aggregated peer perspective, along with the individual
detailed reviews, is complementary to Gartner expert research and
can play a key role in your buying process, as it focuses on direct
peer experiences of implementing and operating a solution. In this
document, only vendors with 20 or more eligible published reviews
(and 15 or more ratings for "Capabilities" and "Support/Delivery")
during the specified 18-month submission period are included.
Reviews from vendor partners or end users of companies with less
than $50M in revenue are excluded
from this methodology. BlackBerry scored an average 4.5 (out of 5)
rating based on 72 reviews in the report, with average ratings of
4.6 out of 5 for Product Capabilities, Deployment Experience, and
Support Experience as of December 2023.
Headlines for three recent BlackBerry UEM reviews are as
follows:
- 5 star – "Minimize The Risk, Protect Intellectual Property,
Improve User Mobility" (December 12,
2023)
- 5 star – "UEM Is A Mature And Solid MDM Providing Flexible And
Secure Device Management" (December 11,
2023)
- 5 star – "Best In Class Mobile Device Management Solution"
(November 22, 2023)
This recognition follows Omdia's recently published 'Universe'
report on the UEM market, in which BlackBerry maintained its
position as a leader for the second year running. Omdia recognized
BlackBerry's customer support as a core strength and highlighted
the increase in its customer transactional NPS as among the highest
in the industry.
UEM has been evaluated by and holds security certifications from
governments worldwide and many industry standard certifications.
Used by governments and enterprises worldwide, BlackBerry UEM is
compatible with iOS®, Android™, Windows®, and Mac®
devices.
To read a full copy of the report, Gartner Peer Insights 'Voice
of the Customer': Unified Endpoint Management Tools, please
visit BlackBerry.com
Gartner, Voice of the Custom5er for Unified Endpoint
Management Tools, By Peer Contributors, 30 April 2024.
Gartner Peer Insights content consists of the opinions of
individual end-users based on their own experiences with the
vendors listed on the platform and should not be construed as
statements of fact, nor do they represent the views of Gartner or
its affiliates. Gartner does not endorse any vendor, product, or
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GARTNER is a registered trademark and service mark of
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PEER INSIGHTS is a trademark and service mark of Gartner, Inc. and
its affiliates and is used herein with permission. All rights
reserved.
About BlackBerry
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security
software and services to enterprises and governments
worldwide. The company's software powers over 235M vehicles. Based in Waterloo, Ontario, the company leverages AI
and machine learning to deliver innovative solutions in the areas
of cybersecurity, safety, and data privacy solutions and is a
leader in the areas of endpoint management, endpoint security,
encryption, and embedded systems. BlackBerry's vision is
clear - to secure a connected future you can trust.
For more information, visit BlackBerry.com and follow
@BlackBerry.
Trademarks, including but not limited to BLACKBERRY and
EMBLEM Design, are the trademarks or registered trademarks of
BlackBerry Limited, and the exclusive rights to such trademarks are
expressly reserved. All other trademarks are the property of
their respective owners. BlackBerry is not responsible for
any third-party products or services.
Media Contacts:
BlackBerry Media Relations
+1 (519) 597-7273
mediarelations@BlackBerry.com
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SOURCE BlackBerry Limited