AUSTIN,
Texas, July 2, 2024 /PRNewswire/ -- Vida, a
leading provider of carrier-grade AI voice agents for small and
medium-sized businesses (SMBs), today announces the launch of its
platform and API built for telecom service providers. The company
is also announcing that it has secured a $3
million seed round led by Stillmark to accelerate the
deployment of its innovative AI voice solutions.
By integrating with telecom carriers that serve large numbers of
SMBs, Vida makes it easy for companies to implement AI voice agents
to boost operational efficiency, drive productivity and enhance
customer experience. Businesses can harness and customize Vida's
voice agents to automate and scale key business functions including
customer service calls and texts, lead qualification, scheduling,
sales, and more. According to the Connected Commerce Council, 81%
of SMBs say AI will be critical to their businesses' success over
the next two years.
Created by telecom industry veterans, Vida operates its own
proprietary voice stack that integrates seamlessly with existing
telecom networks and business phone systems over SIP for smooth
deployment. The Vida conversation experience is built on the most
advanced AI technology, powered by a combination of leading LLMs
from OpenAI, Meta, Anthropic and Mistral. Premium text-to-speech
and powerful LLMs enable real-time conversations with low latency.
Vida's AI voice agents are lifelike and can be customized based on
a user's own voice.
"We are excited to introduce Vida AI voice agents enabling
telecom network providers to give their SMB customers
enterprise-level AI technology. Vida's agents can help businesses
of any size improve service quality and efficiency at the same
time," said Lyle Pratt, CEO of Vida.
"Our AI agents not only integrate seamlessly with existing telecom
solutions but require minimal expertise to set up, allowing SMBs
easy access to technology that would have otherwise seemed beyond
their reach."
Vida is also releasing its API that enables telecom service
providers to enhance their services with advanced AI voice agent
technology. By connecting with platforms like Netsapiens, Broadsoft
and Metaswitch, Vida simplifies deployment for SMBs, making AI
capabilities more accessible and easier to implement.
Additionally, Vida voice agents integrate with over 7,000 apps.
Vida's integration capabilities add to the deeper functionality and
versatility of its AI agents that can be set up to work within a
specific industry's or company's tools and systems. By integrating
with various apps/platforms including Cox Auto, Athena Health,
Salesforce and Freshdesk, Vida AI agents can perform tasks in your
existing business systems just like a person.
Key Features and Capabilities:
- Carrier-Grade Technology: Vida's proprietary platform
and voice tech stack ensure smooth integration with existing
telecom and PBX systems through native SIP support
- Business Inbox: Vida AI agents offer comprehensive
customer interactions with the ability to handle a multitude of
situations, from automatic replies to common queries to
troubleshooting complex customer issues. Businesses can monitor
interactions with customers in real-time and take over
conversations with specific customers as needed
- Call Handoff: Businesses can forward their existing
phone numbers or use a Vida-provided number without having to sign
up for additional services
- Payments: Vida's agents facilitate cash and credit card
payment processing, both sending and receiving, positioning Vida
for the future of AI-native payments. Vida's agents can also
process Bitcoin-based transactions instantaneously at
low cost via the Lightning Network.
- Easy Deployment: Designed for SMBs, Vida requires no
technical expertise to set up
- External Knowledge Integration: Vida can be enhanced
with access to external knowledge sources from the web, delivering
more comprehensive and insightful responses to customer
inquiries
"We are incredibly excited to support Vida in their mission to
revolutionize the AI voice agent landscape," said Alyse Killeen of Stillmark. "Vida's innovative
technology provides SMBs with enterprise-grade tools that were
previously out of reach. This investment underscores our confidence
in Vida's ability to help businesses scale with lightning-enabled
AI."
Vida also is announcing its $3M
Seed fundraise led by Stillmark, with participation from others
including Trammell Venture Partners, Ten31, Timechain and Lightning
Ventures.
About Vida
Vida is a leading provider of
enterprise-grade AI voice solutions, transforming the way telecom
service providers and small to medium-sized businesses operate.
Vida's AI voice agents automate key business functions such as
customer service, lead qualification, scheduling and sales. Founded
by telecom industry veterans, Vida's proprietary voice stack
integrates seamlessly with existing telecom networks and business
phone systems over SIP. Leveraging advanced AI technology, Vida
delivers lifelike, low-latency voice interactions for real-time,
engaging conversations. For more info, please visit
https://vida.io/.
Press contact:
Illume PR for Vida
vida@illumepr.com
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SOURCE VIDA Global Inc.