SAN
JOSE, Calif., July 1, 2024
/PRNewswire/ -- Innominds, a differentiated Digital and Product
Engineering services company, is excited to announce a strategic
partnership with Minerva CQ, a pioneering company that provides an
AI copilot that makes contact center agents faster and calls
shorter. This collaboration will provide enterprises with a one
stop shop for AI solutions (strategy, technology, and services)
designed to boost agent productivity and improve customer
experiences.
Innominds, headquartered in San Jose,
CA, delivers innovation to ISVs, OEMs and Enterprises
serving the industry segments – Software & Hi-Tech, Life
Sciences, Construction, Automotive and Logistics &
Transportation. The company's services offer TruVelocity™ for AI
adoption driven non-linear outcomes. Innomind's vision is to
deliver Engineering Intelligence responsibly to help customers
innovate on future-proof scalable solutions and products
integrating connected devices to cloud and cognition.
Minerva CQ's AI copilot drives the customer conversation
forward, in real-time, with a unique adaptive agent experience that
streamlines each interaction and ensures effective resolution. The
technology surfaces the optimal workflows for agents and leverages
pre-built LLMs and RAG-based knowledge surfacing to enhance agent's
knowledge and give them more confidence to resolve customers issues
faster.
This partnership was announced during a webinar co-presented by
Innominds CEO Divakar Tantravahi and
Minerva CQ CEO Cosimo Spera, PhD.
The event highlighted how their combined expertise and cutting-edge
AI technologies are set to revolutionize customer and product
support.
"We are thrilled to partner with Minerva," said Divakar Tantravahi, CEO of Innominds. "Its
AI-driven co-pilot technology perfectly complements our mission to
generate True Velocity by redefining our next generation offering
of AI driven integrated customer support and journey management.
The partnership will help us disrupt and accelerate market
penetration in tech and product support, healthcare, retail and
transportation."
"The collaboration with Innominds enables Minerva CQ to
leverage its domain level expertise in customer experience
management for the technology, healthcare and retail sectors," said
Cosimo Spera, PhD, founder and CEO
of Minerva CQ. "That in addition to Innomind's TruVelocity™
framework for AI provides a comprehensive AI solution to augment
customer service agents."
About Innominds
Innominds is a differentiated Digital and Product Engineering
services company. Over the decades we have been delivering
innovation to ISVs, OEMs and Enterprises serving the industry
segments – Software & Hi-Tech, Life Sciences, Construction,
Automotive and Logistics & Transportation. Our services
offer TruVelocity™ for AI adoption driven non-linear outcomes.
Our vision is to deliver Engineering Intelligence responsibly to
help our customers innovate on future-proof scalable solutions and
products integrating connected devices to cloud and cognition.
About Minerva CQ:
Minerva CQ, the leader in real-time collaborative
AI for the enterprise, is an agent assist platform that drives the
customer interaction forward with the most effective and efficient
resolution. Agent workflows, dialogue suggestions, behavioral
cues, and knowledge surfacing give agents true real-time guidance
to boost FCR, CSAT, and NPS while reducing AHT and agent onboarding
times. In the broader enterprise, Minerva CQ augments agents
supporting field technicians with knowledge surfacing so they can
tackle complex issues, repairs, and logistics.
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content:https://www.prnewswire.com/news-releases/innominds-partners-with-minerva-cq-to-revolutionize-customer-and-product-support-with-ai-powered-solutions-302186889.html
SOURCE Innominds