Solution guides organizations in maximizing
the value of HubSpot by driving customer success at scale
throughout the entire customer lifecycle.
IRVINE,
Calif., April 25, 2024 /PRNewswire/ --
Today, SmartBug Media® — a HubSpot elite solutions
partner and the digital agency of choice for organizations looking
to create resilient growth across the entire customer lifecycle —
announced the launch of a Zendesk to HubSpot Service Hub migration
solution.
SmartBug's offering stands apart from
existing DIY solutions because it's a full-service approach.
"We not only manage the heavy lifting of transferring
comprehensive customer service data, including sophisticated
automations and custom reports, but also provide both in-person and
virtual training programs to onboard your team effectively to
Service Hub," Jen Spencer, CEO U.S.
of SmartBug®, said. "This approach guarantees not just a
smooth migration but also a strong foundation for maximizing the
value of HubSpot throughout the entire customer lifecycle."
SmartBug's offering stands apart from existing DIY solutions
because it's a full-service approach, which includes:
- Pre-migration planning with a detailed scope analysis
- Complete, seamless transfer from Zendesk to HubSpot
Service Hub of crucial customer service data, including tickets,
chat conversations (coming soon), attachments and automations
- Comprehensive configuration and testing for optimal HubSpot
Service Hub setup
- Personalized post-migration support that includes optimization
strategies and training to enhance long-term success
SmartBug's introduction of this migration tool follows HubSpot's
launch of an array of new features for its Service Hub customer
support solution, including skills-based routing and a help desk
that centralizes support and customer success operations into an
omnichannel system. With those upgrades, companies can now
consolidate disparate databases into a single, integrated database
by managing all support conversations and tickets within one
unified HubSpot platform.
"As the needs of our customers continue to evolve and grow ever
more complex, it's so reassuring to know that SmartBug is there to
always deliver exceptional help and value at every stage of their
journey," says Brian Garvey, SVP,
Solutions Partner and Provider Ecosystem at HubSpot. "Businesses
who want to invest in delightful support and customer experiences
at scale - with unified insights - can now migrate even more easily
to HubSpot's reinvented Service Hub."
In addition to a smooth technical transition, this offering also
focuses on the broader strategic goal of emphasizing the full
customer lifecycle by improving operational efficiency, reducing
customer churn and enhancing customer experience. Standout features
and advantages SmartBug's migration solution offers include:
- Full White-Glove Service: An unparalleled
white-glove service that encompasses pre-migration reporting,
comprehensive data migration, and customized onboarding and
training for HubSpot's Service Hub ensures that businesses not only
transition smoothly but are also fully equipped to utilize the new
system effectively.
- Unmatched Data Integrity and Continuity: A
meticulous approach to data migration ensures that no ticket,
conversation or attachment is left behind, maintaining data
integrity and continuity of customer service operations.
- Operational Efficiency and Enhanced Customer
Experience: By consolidating customer data into HubSpot's
integrated platform, the migration solution eliminates the
inefficiencies of navigating multiple systems and screens,
streamlining operations and significantly improving the customer
service experience.
- Cost-Effective Unified Solution: Transitioning to
HubSpot's Service Hub with the migration tool means businesses can
enjoy the benefits of a single invoice for their marketing, sales
and customer experience tech stack, reducing administrative burden
and costs.
- Skill-Based Routing and Sophisticated Use Cases:
Leveraging HubSpot's advanced features, such as skill-based
routing, SmartBug's solution is ideal for complex operations,
including multi-country direct-to-consumer companies or
multi-business unit companies, enabling them to manage millions of
SKUs efficiently.
- Empowering Teams for Success: Beyond
migration, SmartBug provides extensive training and support to
ensure teams are fully adept at leveraging HubSpot's capabilities,
empowering them to deliver exceptional customer
service.
To learn more about the Zendesk to HubSpot migration solution,
visit here.
ABOUT SMARTBUG MEDIA®
SmartBug Media® is the digital agency of choice
for organizations looking to create resilient growth across the
entire customer lifecycle. From marketing to sales, revenue
operations to customer success and e-commerce to integration,
SmartBug® combines sound strategies and technology with
top talent to de-risk the future and set a course for continued
success.
As a two-time HubSpot North American Partner of the Year,
SmartBug is one of HubSpot's top elite solutions partners. SmartBug
is also a Google Premier Partner and an Elite Master partner of
Klaviyo. For more information about SmartBug Media, visit
smartbugmedia.com.
For SmartBug Media Inquiries,
Contact:
Katie Quaranta, PR
Manager
SmartBug Media
kquaranta@smartbugmedia.com
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SOURCE SmartBug Media