WESTLAKE, Texas, March 8, 2021 /PRNewswire/ -- Asirom introduces
Qapter® to bring artificial intelligence in the underwriting
process for the CASCO car insurance product. Asirom VIG is the
first company in Romania and one
of the first in Europe to use
artificial intelligence (AI) in the risk inspection process for the
vehicles it takes out in insurance.
Usage of artificial intelligence represents a step forward for the
insurance market in Romania
Asirom VIG has improved the validation flow of risk inspections
related to CASCO insurance policies, by implementing new
technologies that use AI to identify and assess the damages
existing at the time of entering the insurance.
Currently, Asirom customers can perform their own risk
inspection for CASCO policies, with the help of the application on
the asirom.ro website, in less than five minutes, using only their
mobile phone. Specifically, based on the offer number or policy,
you enter the application, photograph the car according to the
instructions and, with a single click, the information is sent to
Asirom.
The photographs used to generate the inspection report are
analyzed using Solera's Intelligent Damage Detection, part of the
company's Qapter® solution, an industry leading end-to-end AI
powered claims platform. Qapter Intelligent Damage Detection
uses Solera's Visual Intelligence technology to detect and document
pre-existing damages at policy inception. This evidence is used to
improve risk scoring at underwriting and ensure only new damages
are estimated in a potential accident claim.
The new flow developed for CASCO risk inspection has been
designed to simplify and improve the process of collecting photos
from the customer, as well as for automatic analysis and
documentation of the current condition of the vehicle, thus
reducing the risk of human error.
"Usage of artificial intelligence represents a step forward for
the insurance market in Romania
and we are happy to be pioneers in implementing this technology.
The initiative is, in fact, another step that Asirom is taking to
simplify and streamline processes and services, helping to increase
the speed of response to customer requests and their satisfaction,"
said Cristian Ionescu, CEO of Asirom
VIG.
The use of AI in the detection and assessment of damage is a
tool that Asirom aims to include soon in the process of
investigating claims, thus ensuring full transparency for the
customer, and reducing the time to process claims. In addition,
damage inspectors will have a virtual assistant to assist them in
assessing damage and proposing appropriate technological
solutions.
"Damage estimating assisted by AI is undoubtedly a true
game-changer for the motor insurance industry. High volume,
repetitive tasks such as physical inspections, photo taking and
reporting will be executed more efficiently thanks to digital
technologies like Visual Intelligence. By integrating this
technology into Asirom's risk inspection process, we can support
its objective to enhance speed and accuracy across its validation
flows and improve customer experiences," comments Aurel Ivan, Country Manager, Audatex
Romania.
The platform is in a continuous development process, aiming both
to increase the user experience in the application, as well as to
improve the performance of the fault identification algorithm and
to propose technological solutions. In order to have high quality
photos to detect damage with great precision through AI, Solera's
Guided Image Capture application will guide the client in the
process of collecting photos, by generating a mask with the shape
of the body specific to the insured vehicle, properly oriented.
The widespread use of the application generates an increase in
the number of cases investigated, leading to an increase in the
performance of the solution based on Solera Visual Intelligence
technology. The accuracy of the fault identification process will
improve as the application is used and, as a result, it will be
possible to automatically generate the repair estimate in case of
damage, which will lead to a high degree of digitization of the
damage instrumentation process.
About Asirom Vienna Insurance Group
Asirom VIG is one of the most important insurance companies on
the market, with 30 years of experience in Romania. The company has a national network of
140 agencies, 1,900 active agents and numerous external
partners.
Asirom is part of the Vienna Insurance Group (VIG), a company
with over 200 years of experience in the financial field and leader
in the insurance market, both in Austria and in Central and Eastern Europe. VIG manages 50 insurance
companies in 30 countries and has over 25,000 employees. The group
has the best rating in the ATX index on the Austrian stock market
and is also listed on the Prague Stock Exchange.
For more information, please visit www.asirom.ro
About Solera
Solera is a global leader in risk and asset management data and
software solutions, empowering companies across the automotive and
insurance ecosystem with trusted solutions that adhere to the
highest standards of data privacy, security and integrity to
support connectivity across the vehicle value chain. Solera's
solutions bring together customers, insurers and suppliers,
empowering smarter decision-making through service, software,
enriched data, proprietary algorithms and machine learning that
come together to deliver insight and ensure customers' vehicles and
property are optimally maintained and expertly repaired. The
company is active in over 90 countries across six continents,
processing more than 300 million digital transactions annually for
over 235,000 customers and partners. By drawing on the
market-leading solution capabilities and business process best
practices from its technologies around the world, Solera provides
unsurpassed scale and strength with superior performance while
delivering innovation to move the industry forward.
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SOURCE Solera Holdings, Inc.