ECE Holdings, Inc. acquires Spectrum Contact Services' Dublin operations Dublin, Ireland, October 27 /PRNewswire/ -- ECE Holdings, Inc., a leading global provider of outsourced technical support and customer service and an H.I.G. Capital company, has announced it has acquired Spectrum Contact Services' Dublin operations. Spectrum Contact Services operated as a division of Software Spectrum, a subsidiary of Level 3 Communications, Inc. The Dublin operations, now named ECE EMEA Ltd., will deliver upon ECE's commitment to provide an exceptional customer experience. ECE is one of the leading providers of technical support and customer service outsourcing to high-technology companies. ECE provides services to some of the world's most notable PC software publishers, Internet service providers, and original equipment manufacturers. ECE EMEA will continue to provide technical support and customer service to European and US clients via telephone and Web-based channels. The contact centre provides pan-European, multilingual support for high-technology clients, offering both consumer and enterprise support. Operations will continue to be led by Larena Derham, senior site manager, who has led the site's success. ECE is committed to expanding the EMEA business through organic growth, new business and additional acquisitions. "ECE is dedicated to being a global provider of contact services," said Toni Portmann, president and CEO of ECE. "It is essential that ECE provide European support to complement our US and India-based offerings." "We are delighted to be part of the ECE team and to continue our support of the European marketplace," stated Larena Derham, senior site manager, Dublin. "Our strategic location in Dublin enables ECE to attract and retain a wealth of talented, multilingual support professionals." ECE is a global technical support and customer service outsourcing provider. The company's award-winning systems and processes provide effective contact centre solutions that help clients achieve business efficiencies and provide an exceptional service experience to its customers. For more information, visit http://www.ece.com/ . H.I.G. Capital, a leading private equity investment firm, has a controlling interest in over 50 companies with combined revenues in excess of US$5 billion. With offices in Miami, Atlanta, Boston, and San Francisco, H.I.G. specializes in the acquisition of leading middle market companies with strong growth potential. For more information, visit H.I.G. Capital's Web site at http://www.higcapital.com/ . Web site: http://www.ece.com/ http://www.higcapital.com/ DATASOURCE: ECE Holdings, Inc. Katherin Dockerill of ECE Holdings, Inc., +1-972-864-7958, or

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