1 Million Customers With 3 or 4 Products: Customer Confidence Propels Videotron to New Heights
October 17 2012 - 1:50PM
Marketwired
Videotron, the Quebec telecommunications leader, now has one
million multiproduct customers. The milestone confirms the high
regard in which Videotron is held by Quebecers. Today, more than a
million households subscribe to a bundle combining either three or
four of Videotron's services (cable television, Internet access,
residential telephone service, mobile telephone service). Those
customers enjoy the benefits of the savings, superior entertainment
experience and technological convergence offered by Videotron's
service bundles.
By Quebecers for Quebecers
"We have achieved this key milestone thanks to our 6,000
dedicated employees," said Robert Depatie, President and CEO of
Videotron. "Day after day, they work hard to make life easier for
our customers. Videotron's employees are Quebecers working for
Quebecers, doing their utmost to deliver the best customer
experience."
Unrivalled satisfaction rates among multiproduct customers
The love story between Videotron and Quebecers continues.
Videotron ranks with the best, boasting a satisfaction rate of more
than 98%(1) among customers with three or four products. That
record has yet to be equalled. In 2012, a Leger Marketing survey
rated Videotron the most respected telecommunications company in
Quebec for the seventh year in a row.
Videotron customers can count on a state-of-the-art, robust,
reliable network that is one of the most powerful in North America.
By leveraging Quebec expertise and advanced technology, Videotron
is able to offer customers a stand-out experience and an
unparalleled selection of content on illico TV, illico web and
illico mobile. It differentiates itself from the competition by
combining the power of fibre optics, coax cable and wireless
technology, and by constantly renewing its diverse service and
content offerings.
Videotron (www.videotron.com), a wholly owned subsidiary of
Quebecor Media Inc., is an integrated communications company
engaged in cable television, interactive multimedia development,
and Internet access, cable telephone and mobile telephone services.
Videotron is a leader in new technologies with its interactive
Digital TV service and its broadband network, which supports
high-speed cable Internet access, analog and digital cable
television, and other services. As of June 30, 2012, Videotron was
serving 1,837,900 cable television customers, including 1,425,000
subscribers to its digital service. Videotron is also the Quebec
leader in high-speed Internet access, with 1,341,100 subscribers to
its cable service as of June 30, 2012. As of the same date,
Videotron had 347,600 subscriber connections to its mobile
telephone service and was providing cable telephone service to
1,223,400 Quebec households and organizations. For the seventh
consecutive year, Videotron was named Quebec's most respected
telecommunications company by Les Affaires magazine, based on a
Leger Marketing survey.
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(1) Leger Marketing, June 2012.
Contacts: Media contact only: Youann Blouin Specialist, Media
and Analysts Corporate Communications 514 380-7069
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