AXA Equitable Launches Online Beneficiary Resource Center
February 12 2009 - 8:58AM
PR Newswire (US)
Full-Service Site Helps Beneficiaries Navigate Through a Difficult
Time NEW YORK, Feb. 12 /PRNewswire-FirstCall/ -- AXA Equitable Life
Insurance Company announced today the launch of its new online
Beneficiary Resource Center. In one, easy-to-navigate site, the
Beneficiary Resource Center offers the forms, tools, and guidance
for beneficiaries and financial professionals to quickly and easily
file a life insurance or annuity claim. The site also serves as a
portal for information, checklists, and contacts to support
beneficiaries through what can be an overwhelming period and to
help them prepare for the next stage in their lives. "At AXA
Equitable we believe the claim process should be simple and
straightforward. Beneficiaries should expect and receive available,
attentive and reliable service, with 24/7 access to the information
they need," said Mary Beth Farrell, executive vice president and
chief service officer. "Our new Beneficiary Resource Center not
only makes the claim process more manageable but also brings
beneficiaries closer to the information they need to address the
many immediate and long-term issues that require their attention."
Integrated through out the site visitors can find customer service
contacts by product type and a list of offices by region, so that
beneficiaries who require additional assistance or advice, know who
to call. If preferred, visitors can submit online requests for
follow-up contact from a local financial advisor. The site, located
at http://www.axa-equitable.com/beneficiary, features four
sections, arranged according to beneficiary needs, at each stage
following a loss: -- Filing a Claim - Here beneficiaries are guided
on how to choose the correct claim form and gather additional
documentation, if required, for their particular situation.
Beneficiaries can download claim forms to complete, print and save
online, at their convenience. They can also find answers to
frequently asked questions about life insurance and annuities. --
What to Do After a Loss - Arranged according to stages of need -
from the first few days following a loss through the first year -
this section offers checklists, notification letter templates and
general guidance to help beneficiaries prioritize and keep track of
the many legal and personal issues that will need their attention,
from contacting creditors and Social Security and changing names on
joint property to establishing or reviewing their financial plans.
-- The Family Love Letter - Here beneficiaries can download and
personalize a Family Love Letter, a powerful estate planning tool
that covers crucial issues beyond a will, such as establishing a
guardian for children, declaring wishes regarding medical treatment
and compiling financial and legal documents, contact information,
and account access details. The Family Love Letter is designed to
help people avoid future confusion by organizing their thoughts,
wishes and assets, for the sake of those they care about most. --
Additional Resources - Beneficiaries who may be embarking on a new
chapter in life, with new goals, activities, needs and
responsibilities, can find here links to interactive calculators
and useful websites, such as Idealist.org,
Parentswithoutpartners.org and MyRetirementShop.com. "At AXA
Equitable, we take a comprehensive, education-based approach to
addressing our customers' needs," said Barbara Goodstein, executive
vice president and chief innovation officer. "Through the
Beneficiary Resource Center, we are extending that commitment by
providing our clients' loved ones with the support and tools they
need to make informed decisions about their financial futures at a
time that is filled with grief, stress and confusion," said Ms.
Goodstein. "It is the latest example of how AXA Equitable promotes
financial literacy and redefines what people should expect from a
life insurance company." About AXA Equitable In business since
1859, AXA Equitable Life Insurance Company is a leading financial
protection company and one of the nation's premier providers of
life insurance, annuity, and investment products and services. The
company's products and services are distributed to individuals and
business owners through its retail distribution channel, AXA
Advisors, LLC; to the financial services market through its
wholesale distribution channel, AXA Distributors, LLC; and to
corporations and their employees through its corporate distribution
channel, Corporate Markets. AXA Equitable, a subsidiary of AXA
Financial Inc., is part of the global AXA Group, a worldwide leader
in financial protection strategies and wealth management. "AXA
Group" refers to AXA, a French holding company for an international
group of insurance and financial services companies together with
its direct and indirect consolidated subsidiaries. While a part of
the AXA Group, AXA Equitable is solely responsible for its annuity
and life insurance obligations. For more information, visit
http://www.axa-equitable.com/. AXA Equitable Life Insurance Company
(NY, NY) issues life insurance and annuity products. Guarantees in
the life insurance and annuity products are based on the
claims-paying ability of AXA Equitable Life Insurance Company.
Securities are co-distributed through affiliates, AXA Advisors, LLC
and AXA Distributors, LLC. AXA Equitable and AXA Advisors do not
provide legal or tax advice. DATASOURCE: AXA Equitable Life
Insurance Company CONTACT: Discretion Winter, +1-212-314-2968, , or
Jo Ann Tizzano, +1-212-314-2979, Web Site:
http://www.axa-equitable.com/
http://www.axa-equitable.com/beneficiary
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