Elavon signs exclusive deal with Amazon-approved partner The Digital Line (TDL) to launch new range of digital services in hospitality industry
May 17 2023 - 5:00AM
Business Wire
Joint solution includes multi-functional,
voice-activated system, Audico, running on Alexa Smart
Properties
Global payments provider Elavon has partnered with The Digital
Line (TDL) on a voice-activated solution for the hospitality
industry.
The solution – Audico – utilises the Amazon Alexa device to
deliver a variety of voice-driven services. Elavon is the exclusive
payments provider for the Audico solution in hospitality,
globally.
Hemlata Narasimhan, Elavon Merchant Services President in
Europe, says, “Virtual assistant technology is the future of
hospitality, and we’re thrilled to be powering the payments behind
Audico. This is all about improving the customer experience, and a
large part of this is seamless payments. We’re pleased to be
partnering with Amazon’s approved partner The Digital Line to make
this happen.”
Audico is unique in the UK market, and has already been
implemented at the world-famous Ascot Racecourse in Southeast
England, where premium customers can call for betting services,
order food and drinks, and purchase merchandise from their private
boxes all with a few simple words to Alexa. The audible command is
then relayed to staff as a Card Not Present transaction, and
payment is made using a pre-determined account preference such as a
credit card.
Audico is also being explored as a room service solution in
hotels, and in premium hospitality areas at other venues and
stadiums, as well as providing a landmark series of services in the
health care industry.
George Vaughan, The Digital Line’s CEO, says, “This
partnership represents a unique opportunity for two recognised
brands to collaborate on initiatives that will revolutionise
multiple business verticals, including hospitality, venues and
health care, delivering a level of digital transformation not seen
before.”
About Elavon
Elavon is a leading global payments company with more than 4,300
employees and operations in 10 countries. A subsidiary of U.S.
Bancorp (NYSE:USB), Elavon provides businesses with the technology
needed to accept payments from customers, whether they are shopping
in stores, at home or on the go.
Elavon Financial Services DAC, trading as Elavon Merchant
Services, is regulated by the Central Bank of Ireland.
About The Digital Line
(https://www.thedigitalline.co.uk/)
A commercial research, information, and technical innovation
consulting firm, The Digital Line (TDL) has a specific interest in
venues, hospitality, retail, education, and healthcare. TDL offers
a full range of professional services to help companies in various
industries create their plans for upcoming technological endeavours
and support the deployment of critical projects in a more creative
and cost-effective manner.
TDL also collaborates with cutting-edge businesses, products,
and institutions, placing it at the forefront of the latest wave of
technical advancements and because of its intelligent integration
of private, public, and academic entities, is able to push the
limits of disruptive digital technologies.
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Andy Walsh andrew.walsh@elavon.com
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