RingCentral upgrades the entire Microsoft Teams
telephony experience with advanced phone capabilities, SMS,
Voicemail, Fax, and call-to-web
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration and
contact center solutions, today announced it is bringing a broad
and reliable set of phone capabilities to Microsoft Teams.
Customers have the option to choose between a direct routing
solution or the RingCentral dialer integration for Microsoft Teams,
and will have access to SMS, fax, voicemail, and more.
RingCentral is also announcing that the RingCentral MVP™
(Message Video Phone™) platform is now available via a new flexible
BYOC (Bring Your Own Carrier) offering, which gives enterprises the
choice in supplying their own telephony access, allowing them to
bring in their carrier(s) of choice and extend their global
footprint. Enhancements to safety capabilities with updated
location awareness will be made available to U.S. customers and
with updated abilities to manage emergency response locations will
be made available worldwide.
Jaya Kumar, global chief marketing officer at RingCentral,
said, “RingCentral’s mission is to give customers the very best
business communications capabilities in a secure, trusted, and
reliable way, and we’re delighted to extend RingCentral’s
capabilities to organizations using Microsoft Teams. Teams need to
be able to collaborate whether it is scheduled, spontaneous or
ongoing. Teams also need to connect from any device and across
modalities. It is about being able to connect when, where and how
you want. We call it - Your Work. Your Way.”
Enhanced Solutions for Microsoft Teams Customers
RingCentral is helping Microsoft Teams customers enhance their
calling experiences by offering telephony solutions that provide
advanced phone capabilities and enterprise-grade reliability and
compliance. Microsoft Teams customers will now have access to:
- Business SMS, Fax, Voicemail, and Call-to-Web: Microsoft
Teams customers that want to utilize the comprehensive RingCentral
cloud PBX functionality will be able to integrate the RingCentral
app to embed calling, SMS (Q1 ‘22--US only), Fax (Q1 ‘22),
Call-to-Web (Q4 ‘21), and Voicemail (Q4 ‘21) controls within
Microsoft Teams.
- Direct routing: RingCentral enhances direct routing
service for Microsoft Teams by enabling customers to deploy
Business SMS (US only), Fax, and Voicemail at no additional
cost.
- Enhanced onboarding: An easier, streamlined onboarding
experience, so admins can simplify deployments.
RingCentral also provides customers with two options on how to
bring RingCentral’s calling experience into Microsoft Teams:
- an embedded dialer integration between the RingCentral app and
Microsoft Teams
- a direct routing solution to power Microsoft Teams calling
natively.
Deeper integrations between the RingCentral app and Microsoft
Teams
Customers who leverage the RingCentral app to meet all the
complex calling needs of their business can create even tighter
integrations within Microsoft Teams, by embedding controls for
Business SMS, Fax, and voicemail, alongside their existing embedded
dialer, and choosing between the RingCentral web or desktop app as
their calling endpoint. These users can now unlock more efficient
integrations and workflows between the two apps. Customers can also
simplify their workflows with quick access to voicemail messages
within Microsoft Teams--and can check their voicemails without
having to switch into the RingCentral app.
In addition, customers can choose how they want to make calls in
Microsoft Teams with new call handling settings--choosing between
either the RingCentral desktop or the web app to complete their
calls with the embedded RingCentral dialer.
Through the integration with RingCentral for Microsoft Teams,
customers can embed rich phone capabilities and power every calling
use case in their organization; access a comprehensive suite of
cloud PBX capabilities; enable rich IT and line of business
analytics and reporting; and receive unparalleled security,
compliance, and global trust benefits.
The RingCentral for Microsoft Teams add-in is available now with
embedded dialing; SMS will be available in the US only; Fax and
Voicemail will be available later in US and other regions.
Enhancing Direct Routing for Microsoft Teams
Customers who want a native calling experience for Microsoft
Teams can choose RingCentral’s direct routing offering to be the
back-end cloud PBX and expand their Teams calling global footprint.
RingCentral’s enhanced direct routing solution provides closer ties
to RingCentral’s cloud PBX infrastructure, and greatly benefits
admins, who will be able to have a much simpler onboarding
experience through a tighter, more automated administration
workflow. RingCentral is also now offering a new complementary
add-in for direct routing customers to provide Business SMS and Fax
capabilities--features not available in Microsoft Teams.
“Our success depends on maintaining long-term relationships with
our clients, and a big part of that involves regular phone
communication. With RingCentral embedded into our Microsoft Teams
environment, we now have an intuitive, high-quality telephony
solution our staff can use anywhere to stay connected to clients
and each other,” said Simon Bulleyment, CIO at Haysmacintyre, a
Top-25 UK Accounting Firm. “The enhancements RingCentral is now
providing to Microsoft Teams users--access to voicemail and direct
routing--are ones we have wanted for a long time. These
improvements will provide us with even greater calling experiences,
increased compliance, more flexibility, and unparalleled security
and reliability.”
RingCentral Bring-Your-Own Carrier (BYOC) provides more
flexibility in the path to cloud and global expansion
RingCentral Bring-Your-Own-Carrier (BYOC) gives customers an
extra level of choice as they transition to the cloud. The BYOC
model enables customers to supply their own telecom services,
connecting an existing or preferred telecom carrier(s) into the
RingCentral cloud, enabling the RingCentral app to provide business
calling in concert with team messaging, task management, unlimited
cloud storage, picture annotations, video meetings, virtual
backgrounds, meeting transcriptions, closed captions and more.
Enterprises across the globe can migrate communications and
collaboration to the cloud while retaining existing telecom carrier
relationships, providing more flexibility in their cloud migration
journey.
BYOC will be available in Q4 2021 with any SIP trunk capable
gateway, in addition to being certified by industry leading SBC
vendors such as AudioCodes and Ribbon Communications.
Peace of mind that RingCentral meets unique user needs and
global compliance requirements
RingCentral remains committed to user safety and regulatory
compliance. RingCentral delivers enhanced location accuracy and
provides caller identification information on E911 calls for users
in the U.S. In addition, RingCentral makes it easy for
administrators to define and manage corporate emergency response
locations so they can be shared and re-used by end users, and also
allows end users to define and manage personal emergency response
locations. Visit the RingCentral Trust Center to learn more about
RingCentral’s industry-leading global compliance.
Improved system flexibility to help administrators match the
right level of RingCentral service to their users’ needs
RingCentral MVP™ administrators were introduced to the ability
to add RingCentral Video Pro™ and RingCentral Video Pro+™ users to
their MVP® accounts earlier this year. This powerful feature helps
MVP administrators empower their users with the right RingCentral
solution for their needs, be it a combination of Message and Video,
or the full MVP suite. This quarter, we are enhancing the
administrative experience with a simple and intuitive way to manage
users’ licenses in the admin portal. Administrators can quickly
view user license types, and initiate changes as needed. This
functionality helps administrators consolidate vendors, mitigate
shadow IT, and deliver better product-user fit across their
organizations. This capability is presently available for US users
only.
“As people continue to work from anywhere, they need solutions
that make their lives easy and productive,” said Jon Arnold,
Principal, J Arnold & Associates, an independent technology
research and analyst firm. “The new integrations and enhancements
from RingCentral make it extremely easy for customers to access
RingCentral and the overall experience is seamless.”
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP®) global platform. More flexible
and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video®, the company's video meetings solution with team
messaging that enables Smart Video Meetings™; and RingCentral cloud
Contact Center solutions. RingCentral’s open platform integrates
with leading third-party business applications and enables
customers to easily customize business workflows. RingCentral is
headquartered in Belmont, California, and has offices around the
world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, RingCentral Video,
RingCentral Video Pro, RingCentral Video Pro+, RingCentral Contact
Center, Smart Video Meetings, and the RingCentral logo are
trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20211116005446/en/
Brett Smith 415-516-2564 brett.smith@ringcentral.com
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