Rapid pace of innovation brings AI features
that intelligently script and create meeting summaries and next-gen
analytics that provide actionable insights for cross-functional
teams
Highlights
- New AI-powered meeting summaries, live transcription, and
built-in infinite whiteboard - makes meetings effortless so you
never miss a beat
- Next-gen business analytics that goes beyond IT - delivers
insights at the pace your business operates
- Content sharing via your phone’s rear camera - delivers on
unprecedented simplicity and ease of use
- Latest RingCentral Rooms™ innovations - enable organizations to
prepare for a no-touch hybrid work environment
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration and
contact center solutions, today announced exciting new capabilities
for RingCentral MVP™ (Message Video Phone™). The new features are
designed to immediately address the challenges faced by workers and
teams working in a hybrid world.
Nat Natarajan, executive vice president, Products and
Engineering, at RingCentral, said, “As organizations embrace
new hybrid work styles, RingCentral is focused on combating
real-world organizational and end-user challenges by delivering
capabilities that enable them to run and grow their business. We’re
giving customers solutions that are designed to overcome the
challenges they face today so they can maximize their potential
every single day. From transcriptions and summaries to next-gen
analytics and reporting, there’s a new innovation for all parts of
the workforce - whether you’re in IT, a line of business role, or
an end-user.”
Blair Pleasant, president & principal analyst of
COMMfusion, said, “As we continue to navigate hybrid working
environments and our meetings become more personable, the features
RingCentral is announcing today are critical to keeping us
connected. These new innovations are designed to ensure that the
essence of physically being in the workplace and collaborating
in-person is not lost.”
Meeting summaries, live transcription and whiteboard
- Live transcription: As the number of meetings continues
to rise, it has now become the norm for people to be double booked
or join meetings late. Leveraging AI, RingCentral now enables
entire meeting conversations to be automatically transcribed,
ensuring those who join late can easily catch up without disrupting
the meeting, and to help those that are hearing impaired stay
engaged with the conversation. New transcription capabilities
further support RingCentral’s focus on creating an accessible
environment, democratizing the video experience for everyone.
- Meeting summaries: In order to meet the challenge of
managing multiple conflicting meetings and fighting meeting
fatigue, RingCentral is launching meeting summaries, giving users a
recap of the conversation and an auto-generated short-form summary,
video highlight reel, and keywords. This comes in addition to the
existing transcription and full recording for any recorded meeting,
ensuring users can quickly find keywords for discussion points and
get up to speed without needing to read or watch the entire
recording.
- Whiteboard: As we continue to navigate a hybrid working
environment, organizations are rapidly trying to arm their
employees with the best tools and technologies so that people can
replicate in-person experiences. RingCentral firmly believes that
those working remotely should not be disadvantaged. With this in
mind, RingCentral is introducing its new infinite whiteboard
feature whereby users can visually illustrate ideas through free
form drawing, virtual sticky notes, uploading images, and
annotating over content that can then be shared after meetings.
RingCentral is giving users infinite space on the whiteboard,
enabling them to keep scrolling and adding drawings or images,
without any constraints. A built-in mini map helps participants
keep track of where they are on the whiteboard at all times when
collaboration goes beyond the infinite borders.
Jim Lundy, founder and CEO, Aragon Research, said,
“Running between meetings and being double booked is a reality many
of us are grappling with in today’s corporate world. Getting a
downloadable recording transcription with a meeting summary and
automated action items is a complete game changer and a huge
competitive advantage for RingCentral. Talk about delivering on the
promise of making unified communications work for you so you can be
more productive and focus on things that actually matter and move
your business forward.”
Availability: Live Transcription, Meeting Summaries and
Whiteboard will be generally available to customers in Q1’22.
Next-gen analytics deliver breakthrough insights for line of
business use cases
With next-gen analytics, users can now unlock insights that were
previously impossible to assemble from on-premise and disparate
solution approaches. Because RingCentral is born in the cloud, it
includes powerful built-in analytics, available in a single pane of
glass enabling customers to make business decisions in just a few
clicks. Additionally, line of business managers can now enhance
their team’s performance and business impact with the power of
analytics. The new line of business analytics gives users
visibility into communications data on a rich, customizable
dashboard and reporting interface, as well as open APIs to help
build key performance indicators (KPIs) relevant to their business.
Users can now slice and dice data for ad-hoc analysis and create
custom reports to make effective, data-backed decisions by helping
answer questions such as:
- Is every customer facing team and facility optimally staffed?
(For example: call volume & call handling trends)
- Is my team putting forward the best performance? Are there
opportunities to train? (For example: number of calls, number of
unanswered calls, call handling speed, etc.)
- How is my team’s communication activity driving sales and
revenue outcomes? (For example: merge calls data with sales and
revenue data)
Praneeth Vadrevu, senior data analyst, Lucas Group, said,
“RingCentral’s new line of business analytics beta is a very robust
tool that allows you to customize dashboards based on your business
needs. The API configuration is a very useful automation for our
organization which integrates into our data infrastructure. The
reporting capabilities help us make better business decisions based
on call volume and individual activity. I am so glad that these
tools are made available to us now, whereas in the past it was a
lot of manual retrieval of reports and ingesting them into
Microsoft Excel.”
Dave Michels, principal analyst and founder, TalkingPointz,
said, “RingCentral expands its MVP offer with features that
appear aimed at organizations with distributed teams. Analytics has
long been critical for business success, regardless of department.
With the new customizable dashboards and widgets from RingCentral,
both IT teams and line of business users will have access to
superior business intelligence at no additional cost, enabling
organizations to run and grow their business. This offering means
users can now access data they need at their fingertips to get the
most out of their UCaaS solution, regardless of where their teams
are based.”
Availability: Next-gen analytics is available immediately
upon request and generally available in Q1’22.
Content sharing via phone rear camera
As teams continue to rely on video to stay connected,
RingCentral has introduced further enhancements to help users get
the most out of their video interactions. RingCentral is one of the
first Unified Communications as a Service (UCaaS) leaders to offer
sharing in a meeting via phone rear camera within the RingCentral
app, providing a new way for users to share live and real
moments.
Availability: Content sharing via phone rear camera will
be available in Q4 ‘21.
New RingCentral Rooms capabilities
Hybrid work is now a reality with several people in the office
and others working from home, a coffee shop, a train station, or
elsewhere. For those in the office, RingCentral is focused on
minimizing the risk of being exposed to the virus by creating a
no-touch environment with the latest advancements and features
including the ability to seamlessly share content, switch from
their devices to a meeting room, place phone calls in meeting
rooms, and connect existing room systems to RingCentral’s video
meetings. Additionally, RingCentral believes it is equally
important to create participant equity to ensure that people don’t
feel left out. The company continues to make this a priority and
show fast-paced innovation to support meeting rooms.
Roopam Jain, vice president of Research, Connected Work at
Frost & Sullivan, said, “We cannot let remote workers be at
a disadvantage anymore. It is critical that organizations create a
level-playing field so remote participants are represented equally
on screen, and meetings are more inclusive than ever before. The
new RingCentral Rooms innovations are a big step in the right
direction, helping to make hybrid work environments a success.”
RingCentral Rooms has already brought touchless experiences
after less than two years in the market. These new enhancements
will further support businesses as they consider their return to
the office, bringing stronger than ever mobility and flexibility.
Tight integration across RingCentral’s MVP portfolio creates a
leading offering, ensuring users can continue their conversations
and work with minimal disruption.
New features include:
- Mobile to room meeting switch - End users can easily
switch an ongoing meeting on the go from mobile directly to a
RingCentral Room
- Rooms as softphone - Existing RingCentral Rooms setups
can now double as a phone, all from the same RingCentral Rooms
application
- Rooms proximity sharing - Participants can share content
directly to a nearby RingCentral Room without “joining” the meeting
via bluetooth
- Room Connector - With this add-on license, users can now
use existing SIP enabled meeting room hardware to join RingCentral
Video meetings in their meeting rooms.
RingCentral has also partnered with several hardware vendors
including Logitech, Poly and Yealink. Through these partnerships,
RingCentral will offer new Rooms appliances that are easy to
install, manage and use. The new appliances include:
- Logitech Rally Plus for RingCentral Rooms: Deploying
RoomMate together with Rally Plus helps you easily add video
collaboration capability to large rooms. With computing power and
video conferencing software together in a dedicated appliance,
RoomMate makes it easy to deploy RingCentral Rooms with the
Logitech Rally Plus. This large room solution will be available
this fall and rounds out the Logitech video collaboration portfolio
for RingCentral Rooms providing meeting solutions for all size
rooms.
- Poly Studio X70 video bar: The Poly Studio X70 video bar
brings broadcast quality video to large rooms and is designed to
upgrade the video collaboration experience by delivering meeting
equality to all participants on the call. The Poly Studio X70 video
bar rounds out Poly’s portfolio of video conferencing gear for
rooms of all sizes, to include the Poly Studio X30, Poly Studio
X50, and G7500
- Yealink A20 & A30: A new partnership with Yealink,
launching both the A20 and A30 all-in-one meeting bars with the
CTP18 tablet controller for small and medium-sized meeting rooms.
With AI features such as auto framing and speaker tracking that
allow users to experience a smarter and safer video conference, and
Yealink noise-proof technology that brings excellent audio
experience in small to medium rooms and ensures that everyone can
be heard as well as seen, these features help deliver an excellent
video collaboration experience.
Availability: New RingCentral Rooms appliances, Mobile to
Room, Rooms as a softphone, Proximity sharing, and Room Connector
will be generally available to customers in Q4 '21.
About RingCentral RingCentral, Inc. (NYSE: RNG) is a
leading provider of business cloud communications and contact
center solutions based on its powerful Message Video Phone™ (MVP™)
global platform. More flexible and cost effective than legacy
on-premises PBX and video conferencing systems that it replaces,
RingCentral® empowers modern mobile and distributed workforces to
communicate, collaborate, and connect via any mode, any device, and
any location. RingCentral offers three key products in its
portfolio including RingCentral MVP™, a Unified Communications as a
Service (UCaaS) platform including team messaging, video meetings,
and cloud phone system; RingCentral Video®, the company's video
meetings solution with team messaging that enables Smart Video
Meetings™; and RingCentral cloud Contact Center solutions.
RingCentral’s open platform integrates with leading third-party
business applications and enables customers to easily customize
business workflows. RingCentral is headquartered in Belmont,
California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, RingCentral MVP, MVP, RingCentral Engage
Digital, RingCentral Engage Voice, RingCentral Video, RingCentral
Rooms, Glip, Smart Video Meetings, and the RingCentral logo are
trademarks of RingCentral, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210928005423/en/
Jyotsna Grover 650-513-8712 jyotsna.grover@ringcentral.com
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