RingCentral Recognized as a 2021 Gartner Peer Insights Customers’ Choice for Unified Communications as a Service, Worldwide
April 21 2021 - 7:00AM
Business Wire
The Gartner Peer Insights Customers' Choice
distinction is based on feedback and ratings from end-user
professionals who purchase, implement, and use the product
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that it was named a
Customers’ Choice in the April 2021 Gartner Peer Insights ‘Voice of
the Customer’: Unified Communications as a Service (UCaaS),
Worldwide report for both the large and mid-size enterprise.
RingCentral® was the only vendor to receive the highest overall
rating of 4.6 out of 5 stars, as of 28th February 2021 based on 126
reviews.
Per the Gartner report, “In the UCaaS market, Gartner Peer
Insights has published 1,193 reviews and ratings in the 12-month
period, which ended on February 28, 2021. The overall rating is a
measure of how satisfied existing customers are with a vendor’s
product. The table in the report takes into consideration the
number of reviews because ultimately, the more reviews a vendor
receives, the more likely it is that you can trust a summary
rating.”
“Being recognized as a Customers’ Choice in Gartner Peer
Insights is an incredible honor for us at RingCentral,” said Anand
Eswaran, president and chief operating officer at RingCentral. “Our
customers are our North Star. Everything we do revolves around
providing them with the best communications innovations so they can
drive their businesses forward and empower their workforces to
communicate effectively with customers and colleagues from
anywhere.”
The following are examples of RingCentral customer reviews from
Gartner Peer Insights:
- "I have used RingCentral in my business for over 15 years and
have found the product to be rock-solid and feature-rich. When we
began recommending and offering UCaaS to our clients, we had an
array of vendors to choose from but our go-to is invariably
RingCentral.” - President in the Services Industry
- “RingCentral worked hard to earn our business, giving us the
most bang for our budget. They worked to make a transition of over
1,500 lines as seamless as possible. Their product has given us the
ability to be much more agile in a time where employees are working
both on-prem and remotely.” - Director of Technology in the
Education Industry
- "Overall the implementation of RingCentral phones, integration
with contact center, hardphone and softphone calling, messaging,
texting, virtual meeting rooms, have turned out to be a saving
grace during the challenging Covid period. The ability of the
company to enhance their product is another great plus. In addition
to all this, their customer service and attention to clients' needs
is top-notch. I would definitely recommend them to any SMB that
needs to function like an enterprise corporation or an enterprise
that needs flexibility and ease of management of their telecom
investment." - Manager of IT Operations in the Healthcare
Industry
- "RingCentral has been an amazing company to partner with and
delivered on all promises. The product continues to evolve
delivering best of breed services and technology. The team is one
of the best I've ever worked with." - IT Manager in the Services
Industry
For more information, please click here.
Please see all the reviews here.
Gartner Peer Insights ‘Voice of the Customer’: Unified
Communications as a Service, Worldwide, Peer Contributors, 9th
April, 2021.
Gartner Peer Insights Customers’ Choice constitute the
subjective opinions of individual end-user reviews, ratings, and
data applied against a documented methodology; they neither
represent the views of, nor constitute an endorsement by, Gartner
or its affiliates.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office®, a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system; Glip® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™; and RingCentral cloud Contact
Center solutions. RingCentral’s open platform integrates with
leading third-party business applications and enables customers to
easily customize business workflows. RingCentral is headquartered
in Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, Glip, Smart Video
Meetings, and the RingCentral logo are trademarks of RingCentral,
Inc.
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Mariel Santos mariel.santos@ringcentral.com 650-830-4493
Ringcentral (NYSE:RNG)
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