Pitney Bowes Certified by J.D. Power for Service Excellence for Second Consecutive Year
April 29 2021 - 8:00AM
Business Wire
Pitney Bowes Inc. (NYSE: PBI), a global technology company that
provides commerce solutions in the areas of ecommerce, shipping,
mailing and financial services, today announced its Sending
Technology Solutions business has achieved prestigious J.D. Power
certification for technical support excellence for the second
consecutive year, recognizing its deep commitment to its clients.
This year’s distinction expands its 2020 recognition for Assisted
Support (Phone and Chat) to certified Technology Service and
Support Distinction. The new certification for 2021 recognizes
further excellence in Pitney Bowes onsite Field Service delivery
and Self-service support, including web and online/on-product
support.
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Pitney Bowes has been recognized by J.D.
Power for providing “An Outstanding Customer Service Experience”
for its Technology Service & Support Program. (Photo: Business
Wire)
To achieve the 2021 J.D. Power Certified Technology Service
& Support recognition, Pitney Bowes passed a rigorous audit
with over five hundred support processes benchmarked against
industry leaders in technology, along with detailed
self-assessments and in-depth customer satisfaction research. The
research found that, from a survey of consumers, delighted
customers are four times more likely to recommend Pitney Bowes
services, three times more likely to expand their relationship with
Pitney Bowes and 80% less likely to leave than merely satisfied
customers.
“Pitney Bowes has demonstrated its commitment to technical
support excellence by achieving certification for the second year
in a row earning our Certified Assisted Technical Support
distinction in 2020 and Certified Technology Service & Support
distinction in 2021, and we congratulate them for this honor,” said
Mark Miller, Practice Leader, Customer Service Advisory, J.D.
Power. “The customer satisfaction research results show that the
experience provided by Pitney Bowes was excellent across the
channels that make up their assisted and self-service support
channels, and their practices are aligned to sustain high
performance.”
“Doing the right thing, the right way for our clients is the
foundation for all we do. I am incredibly grateful to our Global
Services team members, who commit themselves each day to creating
exceptional client experiences in all touch points,” said Scott
Schronce, Senior Vice President, SendTech Global Services, Sending
Technology Solutions. “It is an honor to be recognized by J.D.
Power and the Technology Services Industry Association. This
Certification sets the standard for service industry best practices
and innovation, and positions Pitney Bowes as a trusted
partner.”
The J.D. Power Certified Technical Support Services Program
empowers enterprise customers by giving them confidence in a
business’ customer service operation before they purchase its
products and services. The Program was developed by J.D. Power and
Associates and the Technology Services Industry Association (TSIA)
, the world's leading organization dedicated to advancing the
business of technology services. It is a prestigious recognition
from the Technical Service and Support industry.
For more information, visit www.jdpower.com or www.tsia.com.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global technology company providing
commerce solutions that power billions of transactions. Clients
around the world, including 90 percent of the Fortune 500, rely on
the accuracy and precision delivered by Pitney Bowes solutions,
analytics, and APIs in the areas of ecommerce fulfillment, shipping
and returns; cross-border ecommerce; office mailing and shipping;
presort services; and financing. For 100 years Pitney Bowes has
been innovating and delivering technologies that remove the
complexity of getting commerce transactions precisely right. For
additional information visit Pitney Bowes at
www.pitneybowes.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory
services and data and analytics. These capabilities enable J.D.
Power to help its clients drive customer satisfaction, growth and
profitability. Established in 1968, J.D. Power has offices serving
North America, Asia Pacific and Europe.
About Technology Services Industry Association (TSIA)
The Technology Services Industry Association (TSIA) is the
world's leading organization dedicated to advancing the business of
technology services. Technology services organizations large and
small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate
members represent the world's top technology companies as well as
scores of innovative small and mid-size businesses in four major
markets: enterprise IT and telecom, consumer technology, healthcare
and healthcare IT, and industrial equipment and technology. TSIA's
editorial blog, Inside Technology Services, is widely recognized by
technology service professionals for providing thought leadership
and insights into industry trends and best practices. Visit us at
https://www.tsia.com/, follow us on Twitter @TSIACommunity, or
connect with us on LinkedIn and Google +.
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John Spadafora Pitney Bowes M +1 518 708 3466
john.spadafora@pb.com
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