Pitney Bowes Helps Healthcare Providers Avoid Fines by Improving Hospital Discharge Communications
March 05 2013 - 8:30AM
Business Wire
Pitney Bowes Inc. (NYSE: PBI) is helping healthcare providers
reduce costly and unnecessary hospital readmissions and avoid fines
mandated by the Affordable Care Act. The federal law established a
readmissions reduction program that is designed to improve care
transitions and reduce readmissions by assessing penalties for
hospitals that readmit patients who have been discharged within the
previous 30 days.
A February 2013 study by the Robert Wood Johnson Foundation
reported that 20 percent of Medicare patients are readmitted to
hospitals within 30 days of discharge. This is driven in part by
the fact that 80 percent of hospitals and primary care physicians
lack direct post-discharge contact with patients to identify risks
and offer a chance for intervention.
By using a collaborative communications system as part of
patient discharge plans, providers have a way of controlling and
ultimately, reducing the number of hospital readmissions.
The Pitney Bowes Healthpoint 360 Collaborate solution is
designed to trigger communications before – and after - the patient
discharge process, and it is scalable to hundreds of thousands of
patients as they move through the healthcare continuum. Healthpoint
360 Collaborate ensures that all information is accurate and
up-to-date, allowing providers to anticipate member needs and next
steps for superior follow-up response. This enables healthcare
companies to prioritize and personalize member communications
across key channels, including contact centers, intelligent voice
response phone calls (IVRs), physical mail, email, web portals,
social media and mobile.
Healthpoint 360 Collaborate is an end-to-end communications
platform that can be implemented modularly. It complements existing
investments in care management software and EHR technology,
allowing providers to realize greater value from legacy systems. It
is also available as a hosted SaaS application.
About Pitney Bowes
Pitney Bowes provides technology solutions for small, mid-size
and large firms that help them connect with customers to build
loyalty and grow revenue. The company’s solutions for financial
services, insurance, healthcare, telecommunications, legal, public
sector and retail organizations are delivered on open platforms to
best organize, analyze and apply both public and proprietary data
to two-way customer communications. Pitney Bowes is the only firm
that includes direct mail, transactional mail, call centers and
in-store technologies in its solution mix along with digital
channels such as the Web, email, live chat and mobile applications.
Pitney Bowes has approximately USD$5 billion in annual revenues and
27,000 employees worldwide. Pitney Bowes: Every connection is a new
opportunity™. www.pb.com
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