William Hill Standardizes on New Relic
February 07 2023 - 4:05PM
Business Wire
One of the world's largest gaming companies
consolidates three competitive tools into New Relic to ensure high
uptime and reliability across five million digital transactions
daily
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that William Hill, one of the world’s
largest sports betting and gaming companies, is standardizing on
New Relic to advance its observability strategy. The engineering
team manages systems that support up to 5 million digital
transactions daily, with peak days 10 times this number. Issues can
occur rapidly in its stack, given its real-time nature and
complexity. Using New Relic, William Hill aims to deliver 100%
availability of its online betting services, ensuring customers
have an uninterrupted experience.
William Hill has a strong history of innovation and is
considered a leader in the bookmaker market. The company has
experienced tremendous success with New Relic since 2019,
consolidating three different monitoring tools into a self-service
observability platform to enable teams to be self-sufficient in
building and supporting systems and fixing issues quickly whenever
they occur. William Hill is expanding its partnership to advance
its observability strategy and lean into OpenTelemetry, monitoring
the latency between transactions to gain a deeper understanding of
how its stack is working.
“Having the right level of uptime for us is critical—our
engineering teams are focused on detecting and predicting failure
within the systems, and resolving those as fast as possible,” said
William Hill Observability and Automation Engineering Manager
Stephen Wild. “The depth of the New Relic observability
platform, in connection with OpenTelemetry, allows us to gain a
deeper understanding of how our stack is working and evaluate risk
versus reward.”
New Relic’s all-in-one approach gives William Hill access to a
variety of tools to achieve strong results across various teams.
Implementations and benefits include:
- 35% lower detection time: Using OpenTelemetry and
distributed tracing, engineering teams are able to detect issues
within minutes, and connect data sources to find that needle in a
haystack.
- 30% lower resolution time: By deploying incident
management intelligence capabilities from New Relic, William Hill
can spot trends happening within specific technical services during
the entire incident lifecycle.
- 60% reduction in alert noise: By federating the practice
of observability, product owners and engineers are more proactive
in setting up alerts, resulting in a significant reduction of false
positives.
- Continuous improvement: Engineering teams can use
dashboards to create incident retrospective reports to evaluate how
to triage similar incidents in the future.
- Improving developer productivity: Implementing
auto-instrumentation allows the engineering teams to stay focused
on priority tasks by eliminating the need to revise code to send
trace data to and from applications in any configurations.
- Understanding revenue impact of critical outages:
Developing out of the box and custom dashboards, executives,
product owners, and technical teams can see, in real-time, how much
incidents are costing the business, enabling them to prevent future
outages.
New Relic helps companies like William Hill make observability a
daily practice across the entire software lifecycle. With the New
Relic all-in-one observability platform, every engineer regardless
of their role— backend, web, mobile, infrastructure ops, network,
SRE, DevOps—can see relevant data and analysis for the services
they own, and also see dependencies across their tech stack. That's
why businesses using New Relic report improvements in uptime and
reliability, higher operational efficiency, and better customer
experiences that fuel innovation and growth.
“Observability is mission critical for digital businesses of
every size to maintain operational awareness of their software
deployed across infrastructures,” said New Relic Chief Growth
Officer and GM, Observability Manav Khurana. “William Hill is a
prime example of the benefits businesses can experience when they
make observability a daily practice.”
New customers can sign up for free or request a demo. Additional
information on how William Hill is using New Relic is available
here:
- Customer testimonial video
- Customer success story
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230207005591/en/
Media Contact Kerry Baker New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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