Medallia Recognized as a Leader in Employee Experience Management Platforms Report by Independent Research Firm
March 18 2020 - 11:45AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced it has been named a leader in The
Forrester New Wave™: Employee Experience Management For Large
Enterprises, Q1 2020 in addition to being named a leader in The
Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
report last month.
The Forrester New Wave™: Experience Management report gave
Medallia a differentiated rating in the criteria of surveying
methods, recommendations and workflow, tooling and ease of use,
along with vision and market approach. According to the Forrester
report, Medallia shines for its more complete customer experience
integration, offering strong trend analysis, text analysis
capabilities, and links to business outcome data. Forrester notes
that Medallia's strong trend analysis and recommendation
capabilities are helpful for guiding managers to effective
action.
“We are thrilled to have been recognized by Forrester as a
leader among both customer and employee experience platforms. We
are seeing a continued convergence of these spaces as both human
resource and customer experience leaders have recognized that
employees who feel valued deliver superior experiences. Medallia is
unrivaled in its ability to systematically capture employee signals
and recommend actions to every part of the business, from
executives to frontline leaders,” said Elena Hutchison, global vice
president of analyst relations.
Leslie Stretch, Medallia’s CEO added, “Employee experience is
the new frontier of great customer experience, and Medallia is the
first to take the unique approach of looking at employee and
customer experience together to understand how one impacts the
other. We are delighted to see chief human resource officers and
their teams adopting our employee products to drive amazing
customer experience.”
Additional Resources
Learn more about Medallia Experience Cloud for Employee
Experience
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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