Ingram Micro's New 'OfficePac' Saves Money and Improves Warranty Service Levels for IT Resellers
January 23 2006 - 8:00AM
PR Newswire (US)
New Offering Simplifies Standard Hardware Services Warranties and
Boosts Warranty Renewal Revenues for IT Solution Providers SANTA
ANA, Calif., Jan. 23 /PRNewswire/ -- Making it easier for
technology resellers to conduct business, the world's largest
technology distributor, Ingram Micro Inc. (NYSE:IM), today
announced OfficePac. This suite of easy to sell services offerings
is designed exclusively to help Ingram Micro's North America IT
solution providers save money and generate a new way to sell
extended warranty services, and offer professional onsite customer
care, and white box hardware support. Available to all Ingram Micro
solution providers, the new services offerings are "SKU'd up" on
the company's services line card to easily locate and attach them
to a product order. OfficePac taps the proven resources and
expertise of the Ingram Micro Services Network (IMSN) to provide
partners a wide array of warranty extensions, upgrades, and
out-of-warranty services. Solution providers can also use OfficePac
to deliver 24/7 diagnostic IT services and hardware support to
their end user customers. In addition, partners can use OfficePac
to eliminate the hassle of one-off break fix calls and immediately
add a new suite of IT services that can be sold to their business
customers. "The IT services market continues to grow at a rapid
clip, yet when it comes to selling multi-manufacturer extended, IT
upgrades, or out-of-warranty services and support plans there's
money being left on the table," says Justin Crotty, channel
marketing, vice president, Ingram Micro North America. "With
OfficePac, solution providers can maximize their hardware sales,
add new services that drive higher profit levels, and significantly
enhance customer satisfaction without adding more cost or
investment of new resources." Designed to support solution
providers servicing small- and mid-sized businesses (SMBs),
OfficePac's new warranty SKUs are affordably priced in bands,
according to the original equipment costs. The services cover: *
Workstations and servers * Desktop systems (including CPU, monitor,
keyboard, mouse and standard speakers) * Notebooks (including
docking stations and part adapters) * Peripherals (including
printers, fax machines, scanners and drivers) * White boxes
(one-year, next-business-day on-site support only) In addition,
OfficePac's three years, next business-day on-site support and
multi-client, multi-manufacturer all-in-one warranty coverage is
ideal for solution providers with a limited field technicians and
remote services capabilities. "OfficePac acts as an extension of
our IT services arm and makes providing onsite customer care and
remote diagnostics fast and affordable," says Bernie Bourgeois of
Edmonton, Alberta based CompuVision Systems Inc. "Adding an
extended warranty to a system or upgrading an existing warranty
contract is a simple sale that not only adds dollars to your
profits, but gives customers peace-of-mind and increases the value
you provide." OfficePac also emails alerts to solution providers
indicating renewals of service plans, as well as, incident tracking
and comprehensive online call-history logs for the duration of each
services support plan. This allows solution providers to monitor
the amount of client activity and boost incremental sales
opportunities for new hardware or higher-end services and
consultation. Availability and Pricing OfficePac is available to
all Ingram Micro North America solution providers. Pricing starts
as low as $59 for three years of onsite coverage. For more
information or to order OfficePac, call your Ingram Micro sales
representative at 1 (800) 456-8000. About Ingram Micro Inc. As a
vital link in the technology value chain, Ingram Micro creates
sales and profitability opportunities for vendors and resellers
through unique marketing programs, outsourced logistics services,
technical support, financial services, and product aggregation and
distribution. The company serves 100 countries and is the only
global IT distributor with operations in Asia. Visit
http://www.ingrammicro.com/. (C) 2006 Ingram Micro Inc. All rights
reserved. Ingram Micro and the registered Ingram Micro logo are
trademarks used under license by Ingram Micro Inc. The names of
actual companies and products mentioned herein may be the
trademarks of their respective owners. DATASOURCE: Ingram Micro
Inc. CONTACT: Marie Meoli of WhiteFox Marketing &
Communications, +1-949-855-0335, , for Ingram Micro Inc.; or Chris
Kelly of Ingram Micro Inc., +1-714-382-3355, Web site:
http://www.ingrammicro.com/
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