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Gateway Preloading BigFix(R) on All New Consumer PCs Sold in North America Proactive Customer Care Tool Alerts Users, Resolves Potential PC Health and Performance Issues Before They Arise IRVINE, Calif., Oct. 14 /PRNewswire-FirstCall/ -- Gateway, Inc. today announced that all of its eMachines and Gateway consumer systems sold in North America now come preloaded with BigFix(R) software, a tool that enhances PC health and performance. BigFix provides critical system-specific information to users, and identifies and resolves problems that affect users' systems before they occur. (Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO) "BigFix enables us to proactively resolve known issues before we receive a customer call," said Mike Zimmerman, Gateway's senior vice president of customer care services and quality assurance. "Our experience has shown that this is an ideal way to improve customer care and promote security." As of October 2004, all Gateway and eMachines desktop and notebook PCs will ship with BigFix at no additional cost to the customer. BigFix will be activated once the customer has booted up or turned on their PC and a live connection to the Internet has been established. About Gateway Since its founding in 1985, Gateway (NYSE:GTW) has been a technology pioneer, offering award-winning PCs and related products to consumers, businesses, government offices and schools. With its acquisition of eMachines now complete, Gateway is the third-largest PC company in the U.S. and among the top ten worldwide. Its products under both brands received more than 150 awards and honors last year. Gateway products are offered at major retailers, over the web and phone, and through its direct and indirect sales force. eMachines products are sold by major retailers. See http://www.gateway.com/ for more information. All offers subject to change without notice or obligation and may not be available through all sales channels. Other product or service names mentioned herein are the trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO http://photoarchive.ap.org/ DATASOURCE: Gateway CONTACT: Media, David Hallisey, +1-949-471-7703, Web site: http://www.gateway.com/

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