Gateway Preloading BigFix(R) on All New Consumer PCs Sold in North America
October 14 2004 - 9:00AM
PR Newswire (US)
Gateway Preloading BigFix(R) on All New Consumer PCs Sold in North
America Proactive Customer Care Tool Alerts Users, Resolves
Potential PC Health and Performance Issues Before They Arise
IRVINE, Calif., Oct. 14 /PRNewswire-FirstCall/ -- Gateway, Inc.
today announced that all of its eMachines and Gateway consumer
systems sold in North America now come preloaded with BigFix(R)
software, a tool that enhances PC health and performance. BigFix
provides critical system-specific information to users, and
identifies and resolves problems that affect users' systems before
they occur. (Logo:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO) "BigFix
enables us to proactively resolve known issues before we receive a
customer call," said Mike Zimmerman, Gateway's senior vice
president of customer care services and quality assurance. "Our
experience has shown that this is an ideal way to improve customer
care and promote security." As of October 2004, all Gateway and
eMachines desktop and notebook PCs will ship with BigFix at no
additional cost to the customer. BigFix will be activated once the
customer has booted up or turned on their PC and a live connection
to the Internet has been established. About Gateway Since its
founding in 1985, Gateway (NYSE:GTW) has been a technology pioneer,
offering award-winning PCs and related products to consumers,
businesses, government offices and schools. With its acquisition of
eMachines now complete, Gateway is the third-largest PC company in
the U.S. and among the top ten worldwide. Its products under both
brands received more than 150 awards and honors last year. Gateway
products are offered at major retailers, over the web and phone,
and through its direct and indirect sales force. eMachines products
are sold by major retailers. See http://www.gateway.com/ for more
information. All offers subject to change without notice or
obligation and may not be available through all sales channels.
Other product or service names mentioned herein are the trademarks
of their respective owners.
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
http://photoarchive.ap.org/ DATASOURCE: Gateway CONTACT: Media,
David Hallisey, +1-949-471-7703, Web site: http://www.gateway.com/
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