Frontier Offers 24x7 Tech Support - Analyst Blog
April 17 2013 - 9:30AM
Zacks
To address the rising demand for
customer services in a rapidly growing wireless market,
Frontier Communications Corporation (FTR) has come
up with a range of technical support services that work round the
clock and 365 days a year. The company’s technical support team
consists of fully U.S. based certified experts who would provide
customer services to household connections and SMEs.
Frontier technical support system
would include an array of services like PC Security check up, PC
tune-ups, network support and trouble shooting, virus and malware
removal along with software applications, back and storage support
and email and troubleshooting services.
In addition to enhancing customer
support services, the company pays a great deal of attention to
higher market penetration through new product deployments,
broadband expansion as well as better sales and marketing
initiatives. In Jan 2013, the company reorganized its business
structure by decentralizing the sales and marketing functions.
The company continues to offer
attractive packages of value-added services to local access line
customers. Its bundled services are wide ranging; these comprise
High-Speed Internet (HSI), unlimited long distance calling,
enhanced telephony features, and video offerings (direct broadcast
satellite services from DIRECTV (DTV) and the
Dish Network Corp. (DISH), FiOS services in
certain states and over-the-top video on myfitv.com.
In addition, the company remains
focused on new product development including Hughes Satellite
Broadband, Residential VoIP (voice over internet protocol) and
Commercial Data Products. Further, it targets the restructuring of
pricing plans to fuel customer accretion through value-for-money
offers.
Stamford, Connecticut based
Frontier Communications – which has business tie-ups with
AT&T Inc. (T) – currently holds a Zacks Rank
#3 (Hold).
DISH NETWORK CP (DISH): Free Stock Analysis Report
DIRECTV (DTV): Free Stock Analysis Report
FRONTIER COMMUN (FTR): Free Stock Analysis Report
AT&T INC (T): Free Stock Analysis Report
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