Sitel Continues to Drive Customer Satisfaction for DIRECTV
November 30 2009 - 9:00AM
Business Wire
Sitel, a leading global business process outsourcing (BPO)
provider, today announced that earlier this year it renewed its
contract with DIRECTV, the nation's No. 1 satellite television
service, to continue providing award-winning customer care and
technical support to DIRECTV’s more than 18.4 million customers.
The contract extension is the result of a successful outsourcing
partnership that originated in 2004.
Through this contract extension Sitel will continue to drive
improved customer satisfaction and loyalty through live-agent
inbound consumer support programs that meet a wide variety of
DIRECTV’s service needs, ranging from general customer care to
complex technical support.
"DIRECTV prides itself in delivering the best customer
experience possible," said Ellen Filipiak, senior vice president,
Customer Service, DIRECTV. “Sitel has been a key partner in
ensuring our customers’ needs are met accurately, completely and on
the first call. We are pleased to continue working with a company
that shares our commitment to customer service excellence.”
“In today’s competitive marketplace, strategic companies
recognize the importance of creating customer loyalty through
exceptional customer service and easy access to technical support,”
said Bert Quintana, global chief operations officer for Sitel. “For
five years DIRECTV has entrusted Sitel with this critical component
of their business and we look forward to continuing our
relationship with DIRECTV to provide first-class customer support
as they continue to cement their position as the leader in
satellite television.”
About DIRECTV
DIRECTV (NASDAQ:DTV), the nation's No. 1 satellite television
service, presents the finest television experience available to
more than 18.4 million customers in the United States and is
leading the HD revolution with more than 130 HD channels - more
quality HD channels than any other television provider. Each day,
DIRECTV subscribers enjoy access to over 265 channels of 100%
digital picture and sound, exclusive programming, industry-leading
customer satisfaction (which has surpassed all national cable
companies for nine years running) and superior technologies that
include advanced DVR and HD-DVR services and the most
state-of-the-art interactive sports packages available anywhere.
For the most up-to-date information on DIRECTV, please visit
directv.com.
About Sitel
Sitel is a global Business Process Outsourcing (BPO) leader. The
company meets clients’ customer care and transaction processing
needs through 60,000 associates in 27 countries. Sitel provides
world-class solutions from on-shore, nearshore and offshore
locations across 140+ facilities throughout North America, South
America, EMEA and Asia Pacific. The company’s award-winning
services provide clients with the strategic insight, scale and
diversity of offerings to ensure the best return on their customer
investment. The company is privately held and majority owned by
Canadian diversified company, Onex Corporation. For more
information, please visit www.sitel.com.
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