Bell to integrate leading technologies with the
ServiceNow platform tailored to the unique needs of the
telecommunications industry, and leverage FX Innovation's deep
industry expertise to deliver exceptional value and
service.
MONTRÉAL and SANTA CLARA, Calif., Nov. 29,
2023 /CNW/ - Bell
Canada, Canada's largest communications company,
and ServiceNow (NYSE: NOW), the leading digital workflow
company making the world work better for everyone, proudly
announced today a collaboration to help transform the
telecommunications service experience for Canadian businesses. With
unparalleled capabilities in the Canadian market, Bell will
integrate leading technologies with the ServiceNow platform
tailored to the unique needs of the telecommunications industry,
leveraging FX Innovation's deep expertise to deliver exceptional
value and service to Bell's business clients.
Empowering Bell's Business
Clients
Bell's investment in ServiceNow's solutions underscores its
commitment to business client empowerment and sets a new benchmark
for excellence in the telecom sector. In response to customer
demand for simplification, the platform will offer Bell's customers
streamlined service provisioning, improved operational
efficiencies, and a more intuitive user experience.
A first in Canada, ServiceNow's
Service Bridge application will enable Bell and Bell's ServiceNow
customers to connect processes and facilitate interactions
throughout the customer lifecycle, and will benefit clients
with:
- Purpose-built telecom solutions that align with unique
business needs, ensuring more efficient and effective service
delivery. What once may have taken days or weeks will be delivered
in just hours or days.
- Powerful automation capabilities that will enable
Bell to offer faster and more reliable services, enhancing customer
satisfaction.
- AI-driven insights that will be used to develop
innovative solutions to elevate customer service and predictive
maintenance, ensuring a proactive approach to customer needs, with
greater visibility to order and issue status.
With the capabilities provided by Service Bridge, Bell will meet
its business customers in the channel of their choice and deliver
frictionless experiences while driving automation and proactive
care.
Quotes
"The collaboration with ServiceNow is a cornerstone in
Bell Canada's transformation from a
traditional telco to a tech services and digital
media leader. We are investing strongly in elevating our business
client experience. The collaboration with ServiceNow will make the
end-to-end experience - from ordering, to provisioning, to service
assurance - easier and more effective, and serve the unique needs
of each client."
-
John Watson, Group President,
Business Markets, Customer Experience and AI, Bell Canada
"FX Innovation's longstanding experience with ServiceNow's
advanced solutions will be instrumental in driving Bell's
transformation, ensuring that we not only meet but exceed the
evolving digital demands of our customers."
-
Guillaume Bazinet, CEO, FX
Innovation
"ServiceNow is committed to delivering continuous innovation for
telecommunications customers, helping create better experiences
while improving profitability and operational efficiency. The
collaboration marks a new era in telecommunications and will help
ensure that Bell Canada remains at
the forefront of the telecommunications industry, ready to adapt to
the evolving landscape and meet customer needs."
-
Rohit Batra, General Manager,
Telecommunications, Media, and Technology Industry, ServiceNow
In addition to integrating ServiceNow into the Bell service
ecosystem, Bell is also a member of ServiceNow's Product Advisory
Council for Telecom. As ServiceNow commits to develop solutions to
meet the needs of Bell and Bell's customers, Bell will help
ServiceNow evolve its suite of telecom products and solutions for
the future.
About Bell
Bell is Canada's largest communications company,1
providing advanced broadband wireless, TV, Internet, media, and
business communication services throughout the country. Founded in
Montréal in 1880, Bell is wholly owned by BCE Inc. To learn more,
please visit Bell.ca or BCE.ca.
Through Bell for Better, we are investing to create a
better today and a better tomorrow by supporting the social and
economic prosperity of our communities. This includes the Bell
Let's Talk initiative, which promotes Canadian mental health with
national awareness and anti-stigma campaigns like Bell Let's Talk
Day and significant Bell funding of community care and access,
research and workplace leadership initiatives throughout the
country. To learn more, please visit Bell.ca/LetsTalk.
1 Based on
total revenue and total combined customer connections.
|
About FX Innovation
FX Innovation believes that responsible technology in the hands
of passionate, expert people can lead to innovation for a better
world. Certified across Microsoft Azure, AWS, Google Cloud and
ServiceNow, FX Innovation provides hybrid and multi-cloud and
Enterprise Service Management professional and managed services.
We're reinventing the IT experience, powered by ServiceNow, which
gives our customers self-service, role-based visibility and control
over what matters to IT most: service excellence, cost management,
operational health, security & compliance. Founded in 2002, FX
Innovation invests in people, technology, education and
sustainability to help our customers achieve their business and
competitive goals. FX Innovation is an independently operated
company of Bell Canada.
About ServiceNow:
ServiceNow (NYSE: NOW) makes the world work better for everyone.
Our cloud-based platform and solutions help digitize and unify
organizations so that they can find smarter, faster, better ways to
make workflow. So, employees and customers can be more connected,
more innovative, and more agile. And we can all create the future
we imagine. The world works with ServiceNowTM. For more
information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Other company names, product names, and logos may be trademarks of
the respective companies with which they are associated.
Media
Audrey Hood
audrey.hood@bell.ca
Theresa Ianni
theresa.ianni@servicenow.com
Investor relations
Richard Bengian
richard.bengian@bell.ca
SOURCE Bell Canada