CHARLOTTE, N.C., July 19,
2023 /PRNewswire/ -- For the 14th
consecutive year, the J.D. Power Certified Customer Service Program
has recognized Bank of America's Corporate, Global Commercial and
Business Banking Services for providing "An Outstanding Customer
Service Experience." Bank of America is one of a few companies to
achieve this consecutive milestone.
"Our team continues to deliver exceptional experiences for our
clients," said Tom Scrivener, Chief
Operations Executive at Bank of America. "Fourteen years is an
amazing accomplishment. I'm proud of the way our teammates show up
every day to serve our clients when they need us most."
The 2023 certification includes meeting the cross-industry J.D.
Power top-performer customer satisfaction benchmark and a detailed
evaluation of the bank's customer service operations. The teams
completed all requirements which include bank leader and business
partner interviews and comprehensive process assessments covering
17 categories. Traditional on-site evaluation meetings were
executed in remote settings with relationship managers, advisors,
key site leaders and business partners to assess the Corporate,
Global Commercial and Business bank's service and support,
daily processes, team dynamics and management practices.
"After 14 consecutive years of earning this distinction, it goes
without saying that BofA's Corporate, Global Commercial and
Business Banking Services' leadership and team are
committed to providing outstanding service," said Mark Miller, Customer Service Advisory Practice
Leader at J.D. Power. "The research indicates very strong
performance against the top drivers of satisfaction again this
year, which is a direct result of the team's ability to have the
culture and the processes in place to enable the front line to
deliver every year even as customer expectations change."
Two of BofA's Global Operations teammates have participated in
the detailed survey for the bank's Core Servicing & Commercial
Card call centers since the beginning.
"The feedback and best practices received over the years have
been integral in molding the business into what it is today," said
John Hughes, Vice President, Global
Treasury Merchant & Estate Operations.
"Gathering input from our clients demonstrates the team's hard
work and dedication they have for our clients and organization,"
said Tonya Jacobs, Vice President,
Global Treasury Merchant & Estate Operations.
Bank of America
Bank of America is one of the world's
leading financial institutions, serving individual consumers, small
and middle-market businesses and large corporations with a full
range of banking, investing, asset management and other financial
and risk management products and services. The company provides
unmatched convenience in the United
States, serving approximately 68 million consumer and small
business clients with approximately 3,900 retail financial centers,
approximately 15,000 ATMs and award-winning digital banking with
approximately 57 million verified digital users. Bank of America is
a global leader in wealth management, corporate and investment
banking and trading across a broad range of asset classes, serving
corporations, governments, institutions and individuals around the
world. Bank of America offers industry-leading support to
approximately 4 million small business households through a suite
of innovative, easy-to-use online products and services. The
company serves clients through operations across the United States, its territories and more
than 35 countries. Bank of America Corporation stock (NYSE: BAC) is
listed on the New York Stock Exchange.
For more Bank of America news, including dividend announcements
and other important information, visit the Bank of America
newsroom and register for news email alerts.
Reporters May Contact:
Alex Lawson, Bank of America
Phone: 704.387.8291
alex.lawson@bofa.com
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SOURCE Bank of America Corporation