Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions
December 14 2020 - 8:00AM
Business Wire
Competitive Strategy Leadership Award
Recognizes Avaya’s Extensive Portfolio and Overall Ability to
Improve Patient Care and Engagement
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, today announced it has
earned Frost & Sullivan’s Competitive Strategy Leadership Award
for its extensive portfolio of Avaya OneCloud healthcare
solutions.
The firm recognized Avaya based on its healthcare-specific
portfolio of solutions capable of being adapted to a wide range of
healthcare use cases, along with its ability to assess and respond
to the industry's particular requirements. The company’s global
footprint, strong brand and track record, and possession of the
necessary know-how to quickly adapt to a rapidly-changing
environment placed Avaya in a position that very few other
organizations can claim.
“We are proud of the role our healthcare solutions play in
enhancing the experience for patients, families, care teams and all
others that touch the patient journey. Avaya enables healthcare
organizations to engage across the care continuum delivering
experiences that matter when they truly matter most,” said Tara
Mahoney, Global Healthcare Practice Leader, Avaya. “Many of our
healthcare customers are pursuing digital transformation to adapt
as health systems are faced with unprecedented pressure to support
patients under extreme resource constraints, especially during the
pandemic. By connecting people, resources, data, and more, Avaya is
helping customers optimize their operations and reduce risk while
strengthening the level of care they can provide to patients and
customers. We are very pleased to receive this recognition from
Frost & Sullivan and will continue to drive innovation and
positive outcomes for our healthcare clients.”
Healthcare providers across all facets of the industry are a
priority for Avaya, and the company works with 80 percent of the
Health and Life Sciences Fortune 500 Companies, and 12 of the top
20 U.S. hospitals rely on Avaya OneCloud communications solutions,
including Avaya Spaces and Avaya OneCloud CPaaS. Avaya solutions
for Healthcare include:
Care Team Collaboration
- Improve care coordination with mobile collaboration across the
entire health system
- Increase time with patients by enabling the care team to engage
with the right resource by name, patient assignment or role
- Ensure collaboration is integrated into clinical workflows and
applications for improved patient quality and experience
Patient Access & Services
- Improve the patient experience with a rich multi-touchpoint
solution driving improved access, revenue cycle and care plan
adherence.
- Reduce no-shows and leakage and improve pre- and post-procedure
instructions by leveraging automation, proactive engagement and
digital deflection in communicating with patients.
- Allow patient representatives to focus on the most critical
patient inquiries through automation and digital deflection of more
routine inquiries and communications.
- Leverage integrations with EHR, business applications, customer
portals for contextual communications with patients and
members.
Virtual Care
- Reduce avoidable emergent and urgent care and better manage
population health through telehealth triage.
- Improve quality metrics and staff efficiencies with remote
monitoring, bedside consult and virtual rounding on
industry-leading video devices and cloud collaboration.
- Deliver provider, patient and scheduler tools and workflows
truly needed for one-click virtual visits for physician and mental
wellness.
- Improve home and end-of-life care with immersive collaboration
with the patient, family and entire care team in the home and
remotely.
“Avaya stands out among communications and collaboration
providers with its ability to address a broad spectrum of customer
needs and requirements within the healthcare vertical industry,”
said Elka Popova, VP, Information & Communications
Technologies, Frost & Sullivan. “From on-premise and
cloud-based communications, collaboration and customer experience
solutions, to a wide range of devices, professional services and
programmable capabilities, Avaya brings a comprehensive portfolio
to help optimize important workflows within healthcare
organizations. As the healthcare vertical prepares for the era of
digital sustainability, Avaya is well positioned to become the
partner of choice for healthcare providers at any stage of their
digital transformation journey.”
Avaya recently earned the 2020 Pandemic Tech Innovation Award
for Exceptional Innovation, recognizing its solutions for helping
society and business function effectively in the face of challenges
caused by the global COVID-19 pandemic. Additionally, TrustRadius
selected Avaya for the 2020 Tech Cares Award for going above and
beyond to provide global communities, clients, and frontline
workers with support during the COVID-19 crisis.
Further information about Frost & Sullivan’s Research
Methodology can be found here.
Additional Resources
- Find more information about Avaya’s healthcare solutions
- Learn more about Delivering Excellent Communications and
Collaboration Experiences in Healthcare
- Read the full report from Frost & Sullivan
- Learn how to solve today and tomorrow’s healthcare
communication challenges
- Read our blog, Experts Share How to Create an Effective Contact
Tracing Program
- The Crisis Within a Crisis: How to Steer Your Health Systems’
Communications During and After COVID-19, learn more
- Check out a recent blog on Becker’s Health IT, The
consumer-driven technology that could be the cure to healthcare's
patient access problem
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in
collaboration with clients to leverage visionary innovation that
addresses the global challenges and related growth opportunities
that will make or break today’s market participants. For more than
50 years, we have been developing growth strategies for the global
1000, emerging businesses, the public sector, and the investment
community.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
View source
version on businesswire.com: https://www.businesswire.com/news/home/20201214005136/en/
For Media Inquiries: Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
Historical Stock Chart
From Aug 2024 to Sep 2024
Avaya (NYSE:AVYA)
Historical Stock Chart
From Sep 2023 to Sep 2024