FORT LAUDERDALE, Fla.,
April 15, 2021 /PRNewswire/
-- Demonstrating its commitment to exceeding customer
expectations, AutoNation, Inc. (NYSE: AN), America's
largest and most recognized automotive retailer today announced
seventy-eight (78) AutoNation stores have been certified in the
J.D. Power 2021 Dealer of Excellence Program.SM This
program recognizes a very selective number of retail
dealerships throughout the United
States that provide an exceptional customer sales experience
and once again, AutoNation was the clear leader.
"This certification is an outstanding accomplishment for our
teams. Last year we set the bar with 54 stores receiving the J.D.
Power Dealer of Excellence recognition. These 54 stores again
received the recognition with 24 new stores added this year. We
could not be prouder.," said Jim
Bender, President and Chief Operating Officer at
AutoNation. "This recognition amplifies AutoNation's
commitment to providing a peerless Customer experience as the clear
industry leader and every member of our team shares in this
achievement."
Known for its "Voice of the Customer" research for more than 50
years, J.D. Power and, subsequently, its Dealer of Excellence
Program help consumers identify leading retailers that will go the
extra mile. The 78 certified stores are:
- AutoNation Toyota Tempe
- Mercedes-Benz of Naperville
- Audi Las Vegas
- Audi Plano
- Audi Westmont
- AutoNation Acura Gulf Freeway
- AutoNation Chevrolet Amarillo
- AutoNation Chevrolet Gulf Freeway
- AutoNation Chevrolet West Amarillo
- AutoNation Ford Littleton
- AutoNation Ford Memphis
- AutoNation Ford Miami
- AutoNation Ford North Canton
- AutoNation Ford Tustin
- AutoNation Ford Westlake
- AutoNation Honda Sanford
- AutoNation Honda South Corpus Christi
- AutoNation Subaru Spokane Valley
- AutoNation Toyota Arapahoe
- AutoNation Toyota Cerritos
- AutoNation Toyota Fort Myers
- AutoNation Toyota Mall of Georgia
- AutoNation Toyota Weston
- AutoNation Toyota Winter Park
- BMW Encinitas
- Jaguar Fort Lauderdale
- Land Rover Fort Lauderdale
- Lexus of Clearwater
- Lexus of Palm Beach
- Mercedes-Benz of Houston
Greenway
- Mercedes-Benz of Miami
- Mercedes-Benz of Stevens Creek
- Porsche Newport Beach
- Porsche Plano
- Valencia BMW
- Audi Peoria
- Audi Spokane
- AutoNation Acura North Orlando
- AutoNation Chevrolet Coral Gables
- AutoNation Chevrolet Doral
- AutoNation Ford Amherst
- AutoNation Ford Katy
- AutoNation Ford Mobile
- AutoNation Ford Sanford
- AutoNation Honda Miami Lakes
- AutoNation Honda Roseville
- AutoNation Volkswagen Spokane
- AutoNation Volvo Cars San Jose
- House of Imports
- Lexus of Cerritos
- Mercedes-Benz of Fort
Lauderdale
- Mercedes-Benz of Houston
North/smart center Houston
North
- Mercedes-Benz of Pembroke
Pines
- Mercedes-Benz of Sarasota/smart Center Sarasota
- Audi Bellevue
- AutoNation Acura South Bay
- AutoNation Acura Spokane Valley
- AutoNation Acura Stevens Creek
- AutoNation Chevrolet Arrowhead
- AutoNation Ford Burleson
- AutoNation Ford Corpus Christi
- AutoNation Ford South Fort Worth
- AutoNation Ford Valencia
- AutoNation Honda 385
- AutoNation Honda Costa Mesa
- AutoNation Honda Covington Pike
- AutoNation Honda Fremont
- AutoNation Honda Hollywood
- AutoNation Honda Renton
- AutoNation Honda Thornton Road
- AutoNation Honda Tucson Auto Mall
- AutoNation Honda Valencia
- AutoNation Subaru Roseville
- AutoNation Toyota Spokane Valley
- AutoNation Volkswagen Mall of Georgia
- Laurel BMW of Westmont
- Mercedes-Benz of North
Orlando
- Mercedes-Benz of San Jose / Smart Center San Jose
According to J.D. Power, buying a vehicle is a significant
financial transaction and can be stressful because there's so much
information to digest. The Dealer of Excellence Program assists
auto buyers who are looking for an exceptional dealership where
they can confidently buy a vehicle. Certified dealers also benefit
by leveraging the J.D. Power brand and promoting their dealership's
commitment to an outstanding customer purchase experience.
Dealer of Excellence is an exclusive program and not all
dealerships can qualify. Those that do must pass a three-step
process:
As the first qualification criterion, J.D. Power limits the
percentage of eligible dealerships by nameplate based on each
brand's performance in the most recent J.D. Power U.S. Sales
Satisfaction Index (SSI) Study.SM Thus, proportionally
more dealerships from top-performing brands can become a J.D. Power
Dealer of Excellence.
Second, dealerships must rank among their brand's top performers
in key customer satisfaction areas consistent with measurements
found in the SSI Study.
Finally, qualifying dealers must pass an audit to show they
meet or exceed J.D. Power sales best practices. Those best
practices include, but are not limited to, listing vehicle
inventory and pricing on the dealership website; negotiating in an
efficient and transparent manner; offering a fair trade-in value;
and presenting a clear and easy-to-understand menu of finance and
insurance products.
About AutoNation, Inc.
AutoNation, America's largest and most recognized automotive
retailer, is transforming the automotive industry through its bold
leadership, innovation, and comprehensive brand extensions. As of
December 31, 2020, AutoNation owned
and operated over 315 locations from coast to coast. AutoNation has
sold over 13 million vehicles, the first automotive retailer to
reach this milestone. AutoNation's success is driven by a
commitment to delivering a peerless experience through
customer-focused sales and service processes. Since 2013,
AutoNation has raised over $25
million to drive out cancer, create awareness, and support
critical research through its DRIVE PINK initiative, which was
officially branded in 2015.
Please visit www.autonation.com, investors.autonation.com,
www.twitter.com/CEOMikeJackson, and www.twitter.com/AutoNation,
where AutoNation discloses additional information about the
Company, its business, and its results of operations. Please also
visit www.autonationdrive.com, AutoNation's automotive blog, for
information regarding the AutoNation community, the automotive
industry, and current automotive news and trends.
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SOURCE AutoNation, Inc.