Salesforce.com Sets Sail for Success With Summer '09
May 12 2009 - 8:00AM
PR Newswire (US)
Now every company can connect in real-time with their partners to
increase customer satisfaction and reduce the cost of service with
the Service Cloud SAN FRANCISCO, May 12 /PRNewswire-FirstCall/ --
Salesforce.com (NYSE: CRM), the enterprise cloud computing company,
today announced Summer '09, the company's 29th generation release.
Summer '09 will deliver new features across the Service Cloud, the
Sales Cloud and the Force.com platform - delivering innovation to
every department and every user. The real time cloud infrastructure
enables salesforce.com to deliver approximately three major
releases a year, ensuring that all of salesforce.com's 55,400
customers can leverage the latest cloud computing innovations to
grow their business. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) "The power
of salesforce.com's real time cloud infrastructure is that it lets
customers run their business, not their software," said Marc
Benioff, chairman and CEO at salesforce.com. "Salesforce.com is the
only company that can instantly and reliably provide the latest
innovations to all of our customers, without the hassles of
upgrades and maintenance. Summer '09 proves the value of the cloud
computing model for customers once again by bringing major product
breakthroughs to everyone at no additional cost." "Like clockwork,
Salesforce CRM and the Force.com platform just get better," said Ed
Romson of Plantronics. "It's what separates the value of the cloud
model from traditional software, and we love it. How often do you
buy something that consistently gets better over time?" "With
Summer '09, salesforce.com is delivering the Salesforce to
Salesforce revolution to the Service Cloud. Now, in just a few
clicks, companies can share case information in real-time with
their partners, maintaining the validity of their own business
processes while ensuring that customers receive the best service,
regardless of which company they contact first," said Sheryl
Kingstone, Yankee Group. Service Cloud: Join the Conversation with
the Leader in Customer Service The Service Cloud transforms
customer service through the power of cloud computing, and brings
together industry leading cloud computing platforms like Google,
Facebook and Twitter with traditional contact center channels like
phone, email and chat to capture every conversation and leverage
every community expert in the cloud. Some of the new features that
will be introduced for the Service Cloud with Summer '09 include:
-- Real Time Partner Collaboration: For the first time, customer
service agents will be able to collaborate in real-time with third
party service partners on a single version of every case - ensuring
that everyone has access to the same information. Companies gain a
competitive edge by delivering a consistent and measurable service
experience to every customer, regardless of the channel the
customer chooses. -- Case Workflow Optimization: With Summer '09,
customer service agents will be able to automatically trigger an
email alert to the appropriate person based on a change in the
comments section of a case. Now, companies can respond even faster
to customer requests and issues. -- Community Management Tools:
Online communities have grown in popularity, so much so that many
companies have multiple communities to serve a diverse set of
audiences. Summer '09 will provide companies with the robust set of
tools they need to scale as the size and number of online
communities grow. Sales Cloud: The World's Most Complete Sales
Application The Sales Cloud is the world's most complete and
popular sales application on the market today. In the Sales Cloud,
sales professionals are driving more sales, generating more leads,
and helping sales people increase productivity. In fact, a recent
customer satisfaction survey of more than 3,000 global
salesforce.com customers found that business executives surveyed
are growing their businesses using Salesforce CRM, with a reported
52 percent increase in lead volume, 27 percent increase in win
rates, and 30 percent increase in customer retention. Summer '09
will deliver new features to the Sales Cloud focused on helping
companies close more deals and grow their business including: --
Visual Charting: Sales reps and managers will be able to leverage
more powerful analytic tools with the release of Summer '09,
including new displays, colors and two entirely new chart types.
Being able to access this information in real-time and in a host of
customizable displays, will enable companies to make quicker and
more well informed business decisions. -- Triggered Emails: With
Summer '09, a sales rep will be able to set up an automated email
alert based on prospect behavior, and create custom campaign fields
to manage marketing offers and campaigns more effectively.
Companies will be able to generate more leads by creating these
sophisticated marketing campaigns. -- Deal Team Management:
Colleagues that sales reps bring in to assist in closing a deal
will now have access to the deal information in the opportunities
tab with Summer '09. When the right people have access to the
opportunity's information, companies can close more deals and grow
their business. Your Cloud: Build and Run your Custom Apps on the
Force.com Platform The Force.com platform lets customers and
partners build and run enterprise applications in salesforce.com's
real time cloud, without the need for complex infrastructure. The
introduction of Summer '09 makes it even easier to build and run
custom applications on Force.com. New features will include: --
Workflow Visualizer: As company approvals and procedures get more
complex, Summer '09 simplifies the process by making it completely
visual, interactive and easy-to-use. Companies can now map their
business processes through a visual representation, which will make
managing complex workflows simple. -- Visualforce for Dashboards:
Visualforce for Dashboards will allow developers to leverage
Visualforce to create rich, customized dashboards and help pages
for the first time. -- Advanced Application Tracking: With Summer
'09, salesforce.com partners can now manage and upgrade custom
applications, while maintaining backwards compatibility, just like
salesforce.com. The Only Enterprise Solution Built on Real-Time
Cloud Infrastructure Salesforce CRM and the Force.com platform are
the only enterprise solutions built and run on a real-time cloud
infrastructure, which represents the most economical way to run a
business. With a real-time infrastructure, upgrades can be
delivered instantly and all data processed immediately without any
batch processing. Customers also get real-time visibility into the
status of the system's high performing reliability, speed, and
security. Pricing and Availability Salesforce.com's Summer '09
release is currently scheduled to be available to all 55,400
salesforce.com customers in June 2009. Customers who purchase
salesforce.com applications should make their purchase decisions
based upon features that are currently available. Please visit
http://www.salesforce.com/community/summer09/index.jsp for more
information. About salesforce.com Salesforce.com is the enterprise
cloud computing company. The company's portfolio of Salesforce CRM
applications, available at http://www.salesforce.com/products/, has
revolutionized the ways that companies collaborate and communicate
with their customers across sales, marketing and service. The
company's Force.com platform (http://www.salesforce.com/platform/)
enables customers, partners and developers to quickly build
powerful business applications to run every part of the enterprise
in the cloud. Based on salesforce.com's real-time, multi-tenant
architecture, Salesforce CRM and Force.com offer the fastest path
to customer success with cloud computing. As of January 31, 2009,
salesforce.com manages customer information for approximately
55,400 customers including Allianz Commercial, Dell, Dow Jones
Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
salesforce.com applications should make their purchase decisions
based upon features that are currently available. Salesforce.com
has headquarters in San Francisco, with offices in Europe and Asia,
and trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2009 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, Web Site:
http://www.salesforce.com/
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