SurveyMonkey Expands Return-to-Work Solutions to Empower HR and Business Leaders with Crucial Employee Sentiment Data
February 17 2021 - 12:00PM
SurveyMonkey (Nasdaq: SVMK), a leader in agile software solutions
for customer experience, market research, and survey feedback,
today announced its expanded Return-to-Work solutions to support
people leaders as they seek to manage strategic change by
understanding and acting on employee needs and sentiment as
businesses reopen their doors. Available through SurveyMonkey’s
Enterprise plan, the solutions feature automated insights, industry
benchmarking, trend analysis, and quick set up guided by
SurveyMonkey Genius™, which combines AI, machine learning and
decades of industry expertise.
Global restrictions, remote work models, and physical distancing
efforts have fundamentally changed how businesses operate. While a
return to in-office environments will look different for every
organization, people leaders will need to understand constantly
shifting employee attitudes and needs in order to keep operations
running while minimizing business risks and keeping their workforce
engaged. This enormous change management challenge requires a large
scale effort. The new Return-to-Work solutions feature templates
including a Remote Worker Engagement Survey, Return-to-Work
Assessment, and Onsite Worker Check-in. The company also offers a
solution for COVID-19 Symptom Tracking in the United States.
“It’s increasingly a challenge for organizations to monitor
employee needs, while ensuring operational safety and business
health. This is true as we work remotely and as we think about
returning to offices,” said Samantha Bufton, senior vice president
and general manager of Surveys at SurveyMonkey. “Solutions that can
provide data-driven insights quickly and in a way that’s easy to
implement will be paramount to making informed policy decisions
that build employee confidence as businesses reopen. Robust
feedback-gathering is what we do best, and we’re eager to see more
teams benefiting from this.”
The solutions feature an automated email collector, which
ensures you're hearing from every employee and can make informed
decisions with minimal effort. The advanced machine learning helps
teams quickly identify areas to take action. For instance, trend
analysis helps measure and display how employees answer questions
over time, on a weekly, monthly, or quarterly basis to better
anticipate and respond to change. In addition to geographic
breakdowns, users can also analyze collected insights in relation
to benchmarks to compare their performance and inform their action
planning.
“2020 heightened our focus to form a strategy around survey use
case solutions that deliver on specific needs for organizations
looking to get value fast,” said Tom Hale, president at
SurveyMonkey. “Speed, automation, and depth of insights are
critical for organizations who need to be agile. We look forward to
continuing to innovate for our customers through use case solutions
in 2021 and beyond.”
Whether teams are working remotely, onsite, or both, changes in
employee sentiment have massive implications on business
contingency plans. For example, more than half of Americans, 57%,
want their employer to require all employees to get the coronavirus
vaccine before returning to the workplace, according to a recent
SurveyMonkey and CNBC poll. The new Return-to-Work solutions will
create disruptive value for business customers by providing access
to employee sentiment data in days, not months.
SurveyMonkey’s Enterprise plan is available with HIPAA-compliant
features and also offers optional integrations with Salesforce,
ServiceNow, Microsoft Teams, Tableau, and other tools that have
helped organizations map out their COVID-19 response and engage
remote workers. The integration power with robust software
platforms allows teams to easily tie crucial feedback data with
various workflows, so they can follow up and take action.
Learn more about how SurveyMonkey Enterprise can help
organizations reopen at
surveymonkey.com/mp/return-to-work-solutions/. For more information
on SurveyMonkey’s support efforts through the COVID-19 crisis,
please visit surveymonkey.com/coronavirus.
About SurveyMonkeySurveyMonkey is a leader in
agile software solutions for customer experience, market research,
and survey feedback. The company’s platform empowers more than 20
million active users to analyze and act on feedback from employees,
customers, website and app users, and market research respondents.
SurveyMonkey’s products, enterprise solutions, and integrations
enable more than 345,000 organizations to deliver better customer
experiences, increase employee retention, and unlock growth and
innovation. Ultimately, SurveyMonkey's vision is to raise the bar
for human experiences by amplifying individual voices.
Media Contact: pr@surveymonkey.com
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