Retailers Raise Vendor Supply Chain Acumen with SPS Commerce Online Training Programs
March 13 2018 - 11:42AM
SPS Commerce, Inc. (Nasdaq:SPSC), a leader in retail cloud
services, has unveiled more than 75 online training programs that
educate and certify suppliers to deliver a more efficient supply
chain. Courses are available for leading retailers, including Ace
Hardware, Arhaus, Cabela’s, CDW, Chewy.com, David Jones, Dick’s
Sporting Goods, Grainger, Jet.com, Loblaws, Neiman Marcus, The
Iconic, The Vitamin Shoppe, and Walmart, among others. The courses
provide detailed information on the latest trading requirements of
the retailer delivered through documentation, infographics,
webinars, and videos, with optional testing and certification
available.
“In today’s fast-paced retail environment, our suppliers need to
understand how and why our trading requirements exist, and how to
support them,” said Robert Schiefelbein, Supply Chain Support
Manager, Cabela’s LLC. “By offering online training via SPS
Commerce, this information is available in a format that takes just
minutes to consume and we can track who has completed the series.
The consumer is the real winner, as our improved retailer-supplier
partnerships better showcase our merchandising strategy and deliver
error-free orders and shipments.”
SPS Commerce offers a proven customer success methodology,
including online courses, for retailers and their vendors to align
with supply chain improvement initiatives. Comprised of more than a
hundred retail strategists and technology experts, the Customer
Success team at SPS supports more than 70,000 customers with the
latest industry best practices to optimize their individual
experience.
“As retailers adopt new supply chain strategies, suppliers need
to understand the retailer’s trading expectations in a
straight-forward and easy-to-understand fashion,” said Jim Frome,
COO at SPS Commerce. “At SPS, our customer success teams are
working with, and on behalf of, retailers to provide custom courses
to help suppliers understand retailers’ trading requirements to
improve their onboarding process. More than 8,700 users actively
used the complementary training system in 2017 to drive retail
success.”
In recent months, retailers teamed with SPS Commerce to deliver
critical information to their vendor and carrier communities
including the following programs to:
Educate new vendors. A leading online retailer teamed with SPS
Commerce to provide a curriculum consisting of short videos related
to each transaction type, a reference guide, and a live webinar to
rapidly educate suppliers on the details of its trading
requirements, including purchase orders, ship notices, and
invoices. Launched in October 2017, 100 percent of its initial
target group enrolled in the program.
Support direct-to-consumer orders. To understand essential
business requirements related to a new order management model, SPS
and a nationwide retailer with more than 800 stores developed an
online course including an infographic detailing the EDI workflow
and processes related to the retailer’s orders, returns and
billing; a reference guide; and a webinar. To date, multiple users
from dozens of suppliers have completed 90 percent of the custom
trainings.
Modernize logistics operations. After deploying a new
transportation management system (TMS), a North American grocery
retailer needed to train its logistics partners on several new
expectations related to load tenders and freight bills. SPS
Commerce developed an online course, including webinars,
infographics, videos, and more, to rapidly educate more than 150
carriers on the new requirements. Within 45 days, more than 90
percent of carriers had participated in the program and completed a
quiz to confirm their learnings. This grocer continues to rely on
SPS trainings to advance its operational effectiveness and
efficiency.
SPS Commerce Trainings are complementary with access limited to
participating vendors and carriers.
About SPS Commerce SPS
Commerce perfects the power of trading partner relationships with
the industry’s most broadly adopted retail cloud services platform.
As a leader in cloud-based supply chain management solutions, we
provide proven integrations and comprehensive retail performance
analytics to thousands of customers worldwide. SPS Commerce has
achieved 68 consecutive quarters of revenue growth and is
headquartered in Minneapolis. For additional information, please
contact SPS Commerce at 866-245-8100 or visit
www.spscommerce.com.
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Contacts: SPS
Commerce Public
Relations 866-245-8100 pr@spscommerce.com
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