Rackspace Technology and Sentrics Enhance Senior Digital Experience with Innovative AI/ML Initiatives
March 04 2021 - 11:05AM
Rackspace Technology™ (NASDAQ: RXT), a leading end-to-end
multicloud technology solutions company, today announced the
successful completion of a major artificial intelligence (AI) and
machine learning (ML) capabilities initiative for Sentrics, the
company revolutionizing the future of senior living. The
implementation enables voice control in Sentrics’ Engage360
application, enhancing hands-free capabilities that will benefit
the company’s senior care facility customers.
Sentrics provides data-driven solutions that
deliver a complete view of residents in assisted living care
facilities. As the pandemic evolved, Sentrics knew it would have to
optimize its application to ensure the well-being of senior
citizens who were isolated in assisted living facilities. To
provide mobility impaired seniors with a voice-controlled,
all-in-one digital platform, Sentrics turned to Onica, a Rackspace
Technology company and an AWS Premier Consulting Partner, for AI
and ML expertise. With an urgent, expedited timeline in mind, the
two teams worked to quickly add voice-controlled features to
Engage360, a TV platform that allows residents to communicate with
family and friends, manage a personal activity calendar, request
services and more.
“The impact of COVID-19 on seniors living in
assisted facilities really opened our eyes to the dire need for
residents to virtually engage with others in their communities,”
said Cory Patterson, vice president of Technology at Sentrics. “The
Rackspace Technology team was on it and met deadlines much more
quickly than we expected. As a result, we launched with a more
robust product than we initially imagined, allowing us to improve
the quality of life for seniors during a very serious crisis.”
To enable voice controls, Rackspace Technology team
leveraged Amazon Lex, a service for building conversational
interfaces into any application using voice and text and the
technology that powers Amazon Alexa. Using the artificial
intelligence capabilities of Amazon Lex, Rackspace Technology
created a chatbot device that connected to seniors’ televisions,
giving them access to an enhanced range of services. The Rackspace
Technology team developed, implemented, trained and tested the
natural-language-processing-powered chatbot tool ahead of the
urgent six-week timeline.
“Sentrics is providing a critical resource for
keeping seniors in touch with their communities while they are
isolated from the outside world,” says Jeff DeVerter, CTO of
Rackspace Technology. “We look forward to seeing how Sentrics’
Engage360 application will continue to evolve and benefit the lives
of seniors through the pandemic and beyond.”
About Rackspace Technology
Rackspace Technology is a leading end-to-end
multicloud technology services company. We can design, build and
operate our customers’ cloud environments across all major
technology platforms, irrespective of technology stack or
deployment model. We partner with our customers at every stage of
their cloud journey, enabling them to modernize applications, build
new products and adopt innovative technologies.
Media ContactNatalie
SilvaRackspace Technology Corporate
Communicationspublicrelations@rackspace.com
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