Service and value enabled by third-party support leader
justify Partner Communications Company contract
extension
DENVER, April 16, 2019 /PRNewswire/ -- Spinnaker
Support, a leading global provider of Oracle and SAP third-party
services, today announced that Partner Communications Company Ltd.
(NASDAQ and TASE: PTNR) has renewed its third-party software
support contract for its Oracle applications, databases, and
technology products through February
2022. Partner Communications, a leading Israeli
communications operator, based its decision on cost savings,
responsive local service, and comprehensive expertise in Oracle
applications and databases from Spinnaker Support.
Third-party Oracle support, a direct replacement of vendor
support, is a proven and popular alternative for organizations that
want to reduce the budgetary weight of software vendor support fees
while still improving the overall quality of service. Spinnaker
Supports reports that it retains its customers at a 91.7% rate, so
renewals are common.
Partner Communications Company Ltd is a leading mobile network
operator, TV, internet, and fixed telephony service provider in
Israel. It first engaged Spinnaker
Support in 2015 to support its Oracle Database and Advanced
Technology Stack. The company was seeking an alternative support
strategy that delivered all services required to maintain Oracle
applications and supporting technologies at a cost structure more
aligned with its product usage. Spinnaker Support was originally
selected for its ability to provide significant cost savings of
greater than 60% annually over Oracle maintenance fees while
significantly improving the quality of support through more
personalized service.
In 2016, Partner Communications chose to move its entire Oracle
application landscape to Spinnaker Support. The supported Oracle
footprint includes Oracle E-Business Suite, Oracle Database, and
Siebel. The contract was extended in February 2019.
"Spinnaker Support has proved to us their competency across
multiple Oracle applications, Oracle Database, and surrounding
technology stack. Their assigned team of Oracle experts has quickly
evolved into a natural extension of our own internal IT team," said
Raz Bartov, CIO of Partner
Communications. "Partner Communications benefits from Spinnaker
Support's global infrastructure, exceptional local support, proven
and certified support methods, and strict business practices that
mitigate potential risks."
"Partner Communications has been a terrific customer for the
past four years, so we are very happy to continue providing them
with maintenance and support," stated Bob
Harland, Senior Vice President, Global Support Services at
Spinnaker Support. "We've sustained high levels of customer
satisfaction and retention because of our expertise, culture, and
relentless commitment to those customers. For Partner
Communications, we support a diverse portfolio of products with an
in-country team, backed up with a large and diverse global team of
Oracle experts. Partner Communications is heavily invested in
Oracle products, and Spinnaker Support is heavily invested in
Partner's success."
About Spinnaker Support
Spinnaker Support is a leading and trusted global provider of
Oracle and SAP third-party support. Spinnaker Support customers get
more comprehensive and responsive service, save an average of 62%
on their annual maintenance fees, and can remain on their current
software releases indefinitely. A rising number of our third-party
support customers are utilizing the incremental services we
provide, which include application managed services, technology
managed services, and consulting. We remain the only third-party
support vendor to provide this unique blend of services. Our
customers trust us to keep their enterprise applications running at
peak performance while helping them navigate from on-premise to
hybrid to cloud.
Spinnaker Support's award-winning blend of services span Oracle
E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle
Technology and Middleware products, Hyperion, Demantra, Agile PLM,
ATG/Endeca, SAP, BusinessObjects, HANA Database, and more. For more
information, visit our website.
Contact:
Michelle Wilkinson
1-720-457-5442
mwilkinson@spinnakersupport.com
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