Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)
December 04 2018 - 8:00AM
Nuance Communications, Inc. (NASDAQ: NUAN) today announced Allied
Irish Banks (AIB) – Ireland’s largest bank – is the first in the
country to make access to customer service more seamless and secure
by leveraging Nuance’s market-leading fraud-preventing biometrics
technology.
AIB has deployed Nuance’s Security Suite within their Contact
Center enabling customers to simply speak to verify their identity
when calling. Customers who opt in for this service are
authenticated by saying “My voice is my password.” The caller’s
voice must match the enrolled unique voiceprint tied to his or her
account when speaking to a Customer Service Advisor.
“We continually look for ways to improve the overall experience
for our customers and often security is a key friction point. We
have seen how much our customers love the convenience of biometrics
when using our Mobile App, so we were keen to leverage the latest
voice biometric technologies in our Call Center. We are proud to be
leading the region, implementing this innovative voice biometric
technology for our contact center customers. AIB’s new Voice ID
service offers more convenient authentication, as with a reduced
need for customers to answer security questions on every call. This
means not only a better, more secure experience for customers, but
also enables our customer service team to focus on helping
customers with their real banking needs,” said Sean Jevens, Head of
Digital Channel Development at AIB.
“At Nuance we are focused on providing flexible, high-impact,
enterprise AI solutions that allow our customers to modernize
customer experience and we are proud to support AIB with making
their service more intuitive, powerful, and profound,” said
Brett Beranek, Head of Security & Biometrics at Nuance
Communications. “By deploying voice biometrics, AIB will innovate
the service experience and fight fraud, while at the same time
driving down contact center cost,” he added.
AIB is the first bank in Ireland to join the growing list of
leading enterprises successfully leveraging Nuance’s biometric
solutions. Customers from a diverse set of industries such as
Australian Taxation Office, ICICI Bank, Santander, RBS, TalkTalk,
Vodafone Turkey and Deutsche Telekom have deployed Nuance’s
Security Suite to easily authenticate customers and prevent
fraudsters from gaining illegal access to customer accounts or
information.
For more information about the Nuance Security Suite, go
here.
About Nuance Communications,
Inc.Nuance Communications (NASDAQ: NUAN) is the
pioneer and leader in conversational AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human intelligence.
With decades of domain and artificial intelligence expertise,
Nuance works with thousands of organizations – in global industries
that include healthcare, telecommunications, automotive, financial
services, and retail – to create stronger relationships and better
experiences for their customers and workforce. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For US PressCasey Bush Tel: 949-608-0276 Email:
nuancecare@globalresultspr.com
For EMEA PressVanessa RichterNuance
Communications, Inc.Tel: + 32-475 76 96 07Email:
vanessa.richter@nuance.com
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