NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
June 06 2023 - 9:30AM
Business Wire
Enlighten enables Enterprises to benefit from
generative AI in customer service with the highest security,
compliance and precision and with alignment to the brand goals
natively integrated into all CX processes
NICE (Nasdaq: NICE) today announced the launch of three
new solutions as part of Enlighten, the trusted AI for business,
purpose-built for the Customer Service environment. NICE is
combining the latest Generative AI technology and CXone’s vast
array of CX data to revolutionize the way AI is empowering CX
stakeholders to better engage, predict and take actions to improve
agent empowerment, consumer experiences, and operational
excellence.
NICE is the first to introduce an enterprise-grade AI for
business, based on domain-specific business cases, with humanized
conversations with the highest level of security guardrails
ensuring responses are aligned with brand needs and goals.
Underlying Enlighten’s solutions are NICE’s data and domain-trained
models derived from all types of interactions and CXone’s leading
CX applications and workflows.
With the launch, NICE is announcing three new Enlighten
solutions: Enlighten Copilot for employees, Enlighten Autopilot for
consumers and Enlighten Actions for CX leaders.
- Enlighten Copilot offers customer service employees a
by-their-side conversational AI experience, acting as an
empowerment booster, producing accurate, informed, brand-specific,
prompts. Enlighten Copilot promotes smarter guided interactions,
AI-driven personalized coaching and offloading of repetitive tasks,
leading to better agent and customer experiences.
- Enlighten Autopilot offers a new conversational AI
approach to engage consumers based on trusted company knowledge
while aligning each response with brand and business goals. When
consumers interact with Enlighten Autopilot, it acts as the brand’s
best employee, creating fully personalized experiences.
- Enlighten Actions revolutionizes CX leaders'
understanding of their operations and enables them to take action
by combining Enlighten's highly specialized AI models for CX, the
latest Generative AI technology, and industry benchmarks. Enlighten
Actions proactively pinpoints optimal areas for automation and
leverages CXone’s suite of advanced applications to carry out the
associated activity.
“NICE is committed to helping organizations with today’s growing
need for decision velocity and the creation of personalization at
scale,” said Barry Cooper, President, CX Division, “NICE is
writing the next page in CX innovation by bringing the benefits of
AI in a trusted, enterprise-grade manner to empower human-friendly
conversations that create exceptional experiences for consumers,
employees and executives.”
About NICE With (Nasdaq: NICE), it’s never been easier
for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230606005109/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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