NICE Recognized for Setting New Standards in the Market With 2017 CRM Service Rising Star Award
March 28 2017 - 7:00AM
Business Wire
NICE acknowledged for leadership in
Workforce Optimization (WFO), Enterprise Feedback Management and
“indelible mark” left on the market after inContact
acquisition
NICE (Nasdaq:NICE) today announced that it has received
the 2017 Service Rising Star Award from CRM Magazine for the
initiatives and acquisitions undertaken by the company in the last
year. This is the third consecutive year NICE has been recognized
with such an award.
According to CRM Magazine, rising stars are “typically growing
companies, with game-changing products. Their executives have
clearly defined visions, which they are able to project across
their entire organizations. They tend to be energetic,
entrepreneurial, exciting places to work, where employees are
motivated by a commitment to innovate or disrupt their
industry.”
Miki Migdal, president of the NICE Enterprise Product
Group, said: “2016 was a successful year for NICE, helping us
further solidify our position as the leading enterprise software
vendor in the contact center space. To this end, we are
continuously innovating and building our technology arsenal. Our
efforts have been focused on reinventing customer service by
delivering ‘Analytics with no Limits’ and a robust workforce
optimization offering, combined with the power of the cloud contact
center, and we believe that the adoption of these three elements
together is what will enable organizations to reinvent customer
service.”
NICE was also named a leader in two additional categories:
The 2017 CRM Service Leaders: Workforce
Optimization – NICE received top scores for company direction
and depth of functionality and stood out for its “unrivaled
breadth” and “heavy-duty functionality.” The company was also
lauded for having leadership that will take it in the right
direction, with a focus on moving WFO to the cloud.
The 2017 CRM Service Leaders: Enterprise Feedback
Management – NICE jumped onto the leaderboard for its company
direction and customer satisfaction, as well as depth of
functionality. The company was recognized for “incorporating a
real-time element into its customer feedback systems – a component
that reflects customer demand for expedited responses to their
queries.”
The 2017 CRM Service Rising Star Award winners can be found in
the April edition of CRM Magazine.
About NICENICE (Nasdaq: NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analysis of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud, and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170328005731/en/
NICECorporate Media ContactErik Snider, +1 551 256
5274,erik.snider@nice.comorInvestorsMarty Cohen, +1 551 256
5354, ETir@nice.comorYisca Erez +972 9 775 3798, CETir@nice.com
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