NRC Health offers first-of-its-kind patient experience EHR integration
March 02 2023 - 1:21PM
NRC Health, the recognized leader and partner in patient experience
improvement, is the first in the industry to seamlessly integrate
patient-specific experience insights directly into the EHR to
support care teams in understanding the unique and individual needs
of the patients they serve.
NRC Health’s Human Understanding® Program allows each patient to
share what matters most, before, during, and after their healthcare
interactions. The addition of MyView™ ensures the most important
patient information is integrated into an existing EHR, with no
clicks required. This summary, available now for most NRC Health
Experience partners, is a part of the existing clinical workflow
and takes only 15 seconds to review, empowering healthcare
providers to quickly understand what matters most to their patients
to build trust and stronger connections.
“NRC Health believes the future of healthcare is about
personalized experiences,” said Jon Tanner, Human Understanding
Program Director at NRC Health. “Historically, patient experience
data has only been utilized to drive reactive process improvement
cycles. Health systems utilizing MyView take a massive step forward
by empowering care team members to proactively utilize patient
feedback, to humanize key interactions.”
The information displayed in MyView can be collected from
patient-generated contexts, discharge calls, and even patient
experience surveys. When delivered to frontline care teams, these
insights allow every care team member to understand their patients’
preferences and expectations, identify any risks for continuing
care, and deliver a more personal care experience.
“MyView is a powerful tool for improving the experience and
delivery of care,” said Dr. Gregory Makoul, Chief Transformation
Officer at NRC Health. “Understanding what matters to each patient
as a unique person helps focus attention and communication, making
it easier for care teams to do better without taking longer – it's
all about being more effective."
Most NRC Health Experience partners have the ability to opt-in
to MyView capabilities as a part of their existing
relationship.
Deepen the understanding
MyView is enhanced with a deeper level of understanding when
paired with MyStory™.
MyStory is NRC Health’s solution for capturing patient-generated
contextual data, based on capabilities and communication science
developed by Patient Wisdom, which NRC Health acquired in 2021.
Patients share what matters most to them through appointment
reminders, e-check-ins, patient portals, and other engagement
opportunities. Their preferences, challenges, goals, and
expectations are automatically summarized through MyView and
integrated seamlessly into the EHR providing a more comprehensive
picture of a patient’s health and well-being.
About NRC Health
NRC Health is ranked #1 for Patient Experience
Improvement in the 2023 Best in KLAS report.
For more than 40 years, NRC Health (NASDAQ: NRC) has led the
charge to humanize healthcare and support organizations in their
understanding of each unique individual. NRC Health’s commitment to
Human Understanding® helps leading healthcare systems get to know
each person they serve not as point-in-time insights, but as an
ongoing relationship. Guided by its uniquely empathic heritage, NRC
Health’s patient-focused approach, unmatched market research, and
emphasis on consumer preferences are transforming the healthcare
experience, creating strong outcomes for patients and entire
healthcare systems.
For more information, email info@nrchealth.com, or visit
www.nrchealth.com.
Press Contact:NRC Health Marketing
marketing@nrchealth.com
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