NRC Health and Kansas Department for Aging and Disability Services Announce Sixth Annual Resident Satisfaction Survey and Sta...
June 04 2019 - 9:00AM
NRC Health, the leader in supporting and advancing state quality
incentive programs and associations across the U.S., and the Kansas
Department for Aging and Disability Services (KDADS) today
announced results from its sixth annual Resident Satisfaction
Survey and corresponding Star Ratings report, which found that 86
percent of Kansas residents residing in nursing homes would
recommend their community as a place to live.
For the last six years, KDADS has worked closely
with NRC Health to gather information about day-to-day satisfaction
levels directly from residents at nursing homes across the state.
In addition to the results from the Resident Satisfaction Survey,
NRC Health also calculated satisfaction star ratings for each
nursing home community based on questions from the Resident
Feedback Survey to supply consumers with necessary information when
considering a nursing home. Through this ongoing partnership, NRC
Health is readying KDADS with the feedback it needs to improve
quality of care for residents and drive organizational
improvements, increased engagement and long-term loyalty.
“Over the last six years, we’ve had the pleasure
of supporting KDADS in its mission to provide high quality,
person-centered care across the state’s nursing homes,” said Rich
Kortum, director of strategic partnerships at NRC Health. “The
results from this year’s Resident Satisfaction Survey and
corresponding Star Ratings report are proof that Kansas nursing
homes are not only meeting resident needs but exceeding them with
exceptional care and a commitment to constant improvement.”
“Working with NRC Health has allowed us to
gather the right feedback at the right time, empowering our
decision-making through a better understanding of the quality of
care provided and where we can make improvements,” KDADS Secretary
Laura Howard said. “Our goal is to share data and outcomes so
consumers have a trusted resource to understand the resident
experience within our state nursing homes.”
The 2019 survey was conducted by independent, qualified and
trained third party interviewers earlier this year. For the past
six years, Kansas nursing home have been offered the opportunity to
participate, and their scores are publicly reported on the KDADS
website. The 2019 report provides information about the
satisfaction level of residents living in state nursing home
communities based on their responses to the survey.
About Kansas Department for Aging and
Disability Services KDADS administers services to older
adults; administers behavioral health, addiction and prevention
programs; manages the four state hospitals and institutions;
administers the state’s home- and community-based services waiver
programs under KanCare, the state's Medicaid program; directs
health occupations credentialing; and licenses/certifies adult care
homes, IDD providers, and behavioral health providers across the
state. The goals of KDADS are to continue to deliver quality Older
Americans Act services; to keep older adults and persons with
disabilities at home and independent as long as possible; to keep
them safe by ensuring that those who provide their care are
qualified and certified; to support an integrated and coordinated
Medicaid system to help those the agency serves; and to provide
Kansans who need behavioral health services with appropriate care
so they can live productive and fulfilling lives.
About NRC HealthFor 37 years,
NRC Health (NASDAQ: NRC) has been committed to achieving human
understanding and bringing healthcare organizations closer to their
customers than ever before by illuminating and improving the key
moments that define an experience and build trust. Guided by their
uniquely empathic heritage, proprietary methods, skilled
associates, and holistic approach, NRC Health helps its customers
design experiences that exceed expectations, inspire loyalty, and
improve well-being among patients, residents, physicians, nurses,
and staff.
For more information, email info@nrchealth.com, or visit
www.nrchealth.com.
Press Contact Jennifer Lyle
Public Relations for NRC Health nrchealth@barokas.com
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