CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience
April 19 2022 - 8:30AM
Business Wire
LiveVox’s omnichannel contact center solutions
to deliver advanced personalization and seamless self-service
capabilities for CFNA customers
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, today announced that it has been selected
by Credit First National Association (CFNA), the consumer credit
division of Bridgestone Americas, to deliver enhanced, data-driven
experiences for its contact center customers. As a result of its
work with LiveVox, CFNA will accelerate its Customer Experience
Transformation with a 12-month strategic implementation of 16
leading-edge applications.
“LiveVox and CFNA share an unwavering commitment to the
continuous improvement of the customer experience – it’s at the
heart of everything we do,” said Louis Summe, CEO of LiveVox.
“We’re thrilled to work with the CFNA team as they continue to
transform and modernize their business operations. By helping to
innovate their contact center operations, they’ll be able to make
better and faster decisions that help deliver seamless,
best-in-class customer service.”
LiveVox’s Contact Center as a Service (CCaaS) 2.0 platform will
provide CFNA with a single, unified solution to manage its contact
center applications – giving agents the data and advanced
technology they need throughout the omnichannel customer journey.
CFNA will also leverage LiveVox’s Business Consulting team to
ensure ongoing optimized operations that use data and analytics to
promote the delivery of exceptional customer experiences.
“CFNA customers expect superior service across every aspect of
our brand experience – and that includes the contact center,” said
Don Maier, Director of Operations, CFNA. “LiveVox’s next-generation
contact center solutions are purpose-built to meet the evolving
preferences of consumers - allowing us to make use of emerging
technology like Artificial Intelligence to respond to their needs
quickly and effectively.”
ABOUT LIVEVOX
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; New York City; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with
everything LiveVox, follow us at @LiveVox or visit livevox.com.
ABOUT CREDIT FIRST NATIONAL ASSOCIATION (CFNA)
CFNA, a Bridgestone company, delivers trusted and powerful
payment solutions to meet the dynamics of business and daily life.
Simply put, CFNA helps customers stay prepared. Whether you are a
consumer seeking automotive tire and service financing or a
merchant providing those automotive services, CFNA supports you
with programs and products that are flexible and tailored to your
needs.
You will find CFNA’s customer-focused financial products and
services offered throughout the country by Firestone Complete Auto
Care, Wheel Works, and Tires Plus retail locations and other
independent auto tire and service providers— more than 8,000
merchants nationwide. With competitive interest rates, generous
credit limits, loyalty benefits, and promotional financing, CFNA’s
nearly 5 million cardholders enjoy greater purchasing power and
financial peace of mind.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220419005442/en/
PR Contact for LiveVox Katie Creaser
LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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