Based on buyer reviews, LivePerson garnered
recognition across bot platform, conversational marketing, and live
chat reports — as well as #1 rankings for set up, usability, and
support
NEW
YORK, Dec. 18, 2023 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), the global leader in
enterprise conversations, today announced that it has been
named a Leader in G2's Grid® reports for Bot Platforms,
Conversational Marketing, and Live Chat.
These recognitions are based on user responses to reviews and
questions on G2, the world's largest and most trusted software
marketplace. G2 Grids represent the voice of real customers, and
are meant to help technology buyers select the best products for
their businesses and learn from peers with similar experiences.
Products in the Leader quadrant are rated highest by G2 users and
achieve high scores for market presence.
LivePerson also achieved best-in-class rankings in G2's
implementation, usability, and relationship indices across AI and
automation categories, including #1 rankings for:
- Easiest Set Up
- Most Implementable
- Highest User Adoption
- Best Usability
- Easiest Admin
- Best Support
"As an organization laser-focused on our customers' success,
earning these commendations based on their direct feedback is truly
gratifying," said John Collins,
Interim CEO of LivePerson. "We're proud to be named a Leader across
multiple G2 Grid reports — and believe this is yet another
validation of our vision and execution helping the world's top
brands transform through AI-powered enterprise conversations."
"Rankings on G2 reports are based on data provided to us by real
software buyers," said Sara Rossio,
Chief Product Officer at G2. "Potential buyers know they can trust
these insights when researching and selecting software because
they're rooted in vetted, verified, and authentic reviews."
In G2 reports, "bot platforms" are defined as tools used to
build and deploy AI chatbots, "conversational marketing" is
defined as engaging potential customers with personalized,
one-on-one conversations en route to specific product
recommendations or offers, and "live chat" is defined as messaging
with website visitors in real time via chat windows.
To learn more about LivePerson's award-winning solutions for
enterprise conversations, visit LivePerson's website.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
global leader in enterprise conversations. Hundreds of the world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
safety tools to unlock the power of Conversational AI for better
business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
About G2
G2 is the world's largest and most trusted
software marketplace. More than 80 million people annually —
including employees at all Fortune 500 companies — use G2 to make
smarter software decisions based on authentic peer reviews.
Thousands of software and services companies of all sizes partner
with G2 to build their reputation, manage their software spend, and
grow their business — including Salesforce, HubSpot, Zoom, and
Adobe. To learn more about where you go for software, visit
www.g2.com and follow us on Twitter and LinkedIn.
Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.