Leading U.S. Financial Services Firm Invests $2.4 Million in Kofax TotalAgility
April 21 2015 - 8:10AM
Business Wire
Software Will Automate and Improve New Customer
Onboarding and Loan Application Processing
Kofax® Limited (NASDAQ: KFX), a leading provider of software to
simplify and transform the First Mile™ of customer engagement,
today announced that a leading financial services firm in the
United States has invested more than $2.4 million in Kofax
TotalAgility® to more efficiently and effectively execute its
banking operations by automating manual processes and improving
customer engagement.
The bank required an enterprise level dynamic case management
(DCM) solution to replace a business process management (BPM)
system that had been heavily customized but was at the end of its
supported life. They selected Kofax TotalAgility for its ability to
easily automate processes in a more agile manner and deliver
business value faster, and its ability to increase customer
satisfaction with new avenues of engagement, including mobile
device-based new customer onboarding and loan application
processes.
The bank also wanted to employ robust analytics to quickly and
accurately discover, visualize and address critical issues that
left unchecked would lead to operational problems or missed
opportunities. All of these capabilities are included in the
TotalAgility platform which will enable the bank to achieve these
objectives.
"Financial institutions operate in a very competitive
environment where customer relationships are more important than
ever, and a customer’s ability to switch banks has never been
easier," commented Howard Dratler, Executive Vice President of
Field Operations at Kofax. "Kofax TotalAgility enables this bank to
create a more paperless process and ultimately deliver services to
its customers more simply, safely and securely."
TotalAgility provides an essential link between an
organization's systems of engagement and systems of record to help
increase responsiveness to customers, improve service levels
and enhance business agility while greatly reducing operating
costs.
The sale closed in the third quarter of Kofax’s fiscal year 2015
and included approximately $2.0 million in software license revenue
and $400,000 in maintenance and professional services revenue.
About Kofax
Kofax is a leading provider of smart process applications for
the business critical First Mile of customer interactions. These
begin with an organization’s systems of engagement, which generate
real time, information intensive communications from customers, and
provide an essential connection to their systems of record, which
are typically large scale, rigid enterprise applications and
repositories not easily adapted to more contemporary technology.
Success in the First Mile can dramatically improve an
organization’s customer experience and greatly reduce operating
costs, thus driving increased competitiveness, growth and
profitability. Kofax software and solutions provide a rapid return
on investment to more than 20,000 customers in financial services,
insurance, government, healthcare, business process outsourcing and
other markets. Kofax delivers these through its own sales and
service organization, and a global network of more than 800
authorized partners in more than 75 countries throughout the
Americas, EMEA and Asia Pacific. For more information, visit
kofax.com.
© 2014 Kofax Limited. Kofax and TotalAgility are registered
trademarks and First Mile is a trademark of Kofax Limited.
Source: Kofax
Kofax LimitedMedia Contact:Laura BrandlinDirector,
Communications+1 (949)
783-1545laura.brandlin@kofax.comorInvestor Contact:MKR Group
Inc.Todd Kehrli+1 (323) 468-2300kfx@mkr-group.com
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