ISG to Publish Report on Healthcare Digital Services as Industry Faces Pandemic, Other Challenges
July 27 2021 - 11:00AM
Business Wire
Upcoming ISG Provider Lens™ report will
evaluate providers offering services for digital transformation,
cloud migration, business processes and streamlined data
sharing
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of digital services for healthcare
companies at a time when the industry is being buffeted by COVID-19
and other challenges.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called Healthcare Digital Services,
scheduled to be released in January 2022. The report will cover
companies offering services to help healthcare payer and provider
organizations meet evolving patient demands, competitive pressures
and regulatory mandates.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Even as the COVID-19 pandemic recedes in some parts of the
world, healthcare companies face significant changes that are
leading many to pursue digital transformations. The huge rise in
the use of virtual care in 2020 brought a rapid increase in
deployment of connected technology for telehealth. Regulatory
requirements are greater than ever, and cost pressures are growing.
In addition, companies are facing a wave of mergers and
acquisitions that require complex consolidation efforts.
“Providers of digital services are essential as the healthcare
industry adjusts to new realities,” said Bob Krohn, partner, ISG
Healthcare. “Companies need to quickly implement new technologies
to meet data-sharing and interoperability standards, and we expect
the use of telehealth services to keep growing for the foreseeable
future.”
ISG has distributed surveys to more than 80 healthcare digital
services providers. Working in collaboration with ISG’s global
advisors, the research team will produce five quadrants
representing the digital services and products the typical
healthcare enterprise is buying, based on ISG’s experience working
with its clients. The five quadrants to be covered are:
- Payer Digital Transformation Services, evaluating a
provider’s ability to deliver digital transformation services to
payers, also known as insurance plan companies in the U.S. and
statutory health insurance companies and private health insurance
companies in Germany. These services help companies develop a
digital-first pathway to improve patient care, reaching and serving
members via computers, smartphones and other devices. Providers
offer consulting on the use of technology, including artificial
intelligence, machine learning and analytics, and help to digitize
processes while navigating complex regulations. Services should
also cover operational processes for payers, such as claims
processing, member verification and enrollment. These providers
have relationships with trusted partners, including innovative
startups, and experience with large transition projects.
- Provider Digital Transformation Services, assessing a
provider’s ability to plan, develop and implement processes and
systems for patient relations and care, including patient intake,
physician referral management, ambulatory and chronic care and
post-acute care, as well as employee systems for functions such as
scheduling and collaboration. These providers can offer guidance on
selecting and deploying telehealth solutions and on workforce
development to support data protection. They have relationships
with trusted partners, including emerging companies with innovative
models for delivering care, and experience with large transition
projects that include consolidation of merged companies and
modernization of systems and applications.
- Payer BPaaS, covering providers of outsourced
business-processes-as-a-service (BPaaS) for healthcare payer
organizations. These providers integrate services, processes,
applications and infrastructure into a comprehensive service to
control costs and improve business outcomes. BPaaS may also deliver
more operational insights and improve member and provider
experiences, quality of care and regulatory compliance. These
companies can support any application or platform, including legacy
systems, and implement automation for back-office, middle-office
and front-office business processes. They have partnerships with
application providers, platform companies and infrastructure firms
and possess established protocols and technologies for integrated
security.
- Healthcare Cloud Migration Services, a new quadrant that
looks at a provider’s ability to deliver services to U.S.
healthcare providers and payers centered on hyperscaler cloud
platforms such as AWS, Google, Microsoft, IBM, Oracle and
Salesforce. Provides considered for this quadrant have established
partnerships with hyperscaler platform providers and contracts with
payer and provider clients in the U.S., both planned and in
progress. They understand and have experience with healthcare tools
offered by the cloud platforms, including AWS for Health, Google
Health and others. They are able to provide platform consulting for
the use of appropriate emerging healthcare technologies and for
development of custom capabilities on cloud platforms.
- Healthcare Interoperability Solutions and Services, a
new quadrant that analyzes providers of solutions and services for
better data sharing across the healthcare continuum. In the U.S.,
these companies can advise clients on guidelines from the Office of
the National Coordinator for Health Information Technology (ONC)
and the Centers for Medicare & Medicaid Services (CMS) that
mandate patient access to their healthcare data and healthcare
provider directories via APIs. They have knowledge and experience
with the Fast Healthcare Interoperability Resources (FHIR) standard
for exchanging health data and with tools for sharing data across
sources such as Google’s Cloud Healthcare API. They can provide
consultation on development of custom interoperability solutions
and build, maintain and scale personal and secure experiences
across APIs.
The report will cover the global healthcare digital services
market and examine products and services available in the U.S. and
Germany. ISG analysts Ron Exler, Frank Heuer and Sidhanth Prasad J
M will serve as authors of the report.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as healthcare digital services providers can contact ISG and
ask to be included in the study.
All ISG Provider Lens™ evaluations now feature new and expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210727005819/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Erik Arvidson, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
Information Services (NASDAQ:III)
Historical Stock Chart
From Mar 2024 to Apr 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From Apr 2023 to Apr 2024