ibex Receives 2022 Contact Center Technology Award from CUSTOMER Magazine
October 26 2022 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
announced today that TMC, a global, integrated media company, has
named Wave X as a 2022 Contact Center Technology Award winner,
presented by CUSTOMER magazine.
“ibex is honored to be recognized by CUSTOMER Magazine for this
year’s Contact Center Technology Award,” said ibex CEO Bob Dechant.
“We strive to optimize the agent workflow to deliver amazing
customer experience, and our Wave X platform seamlessly
demonstrates this through integrations with client tools. Uniting
Wave X with our world-class talent and culture enables ibex to
provide next-level CX solutions for many of the world’s premier
brands.”
ibex’s Wave X technology platform is designed to improve
customer interactions, customer insights, contact center
performance and client outcomes. Wave X offers a range of solutions
from training simulators to AI social media review analytics that
provide smart technology for every touchpoint in the customer
journey; enables superior operational excellence and innovation for
the work at home setting; and features capabilities that
incorporate other ibex customer interaction management components,
enhancing the contact center performance toolset to drive optimal
CX outcomes.
“Congratulations to ibex for being awarded a 2022 CUSTOMER
Magazine Contact Center Technology Award. Wave X has been selected
for demonstrating innovation, quality and unique features which
have had a positive impact on the customer experience,” said Rich
Tehrani, CEO, TMC. “We’re pleased to recognize their
achievement.”
This 17th-annual Contact Center Technology Award, presented by
CUSTOMER Magazine, honors vendors and technologies that have
embraced technology as a key tool for customer service excellence.
This award distinguishes their success as innovators, thought
leaders, and market movers in the contact center and customer care
industries.
Results of the 2022 CUSTOMER Contact Center Technology Award
will be published in CUSTOMER Magazine online and on TMCnet.
About CUSTOMER Since 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
call/contact center, CRM and teleservices industries. CUSTOMER has
helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, CUSTOMER strives to continue to
be the publication that holds the quality bar high for the
industry. Please visit http://www.customer.tmcnet.com.
About TMCThrough education, industry news, live
events and social influence, global buyers rely on TMC’s
content-driven marketplaces to make purchase decisions and navigate
markets. As a result, leading technology vendors turn to TMC for
unparalleled branding, thought leadership and lead generation
opportunities. Our in-person and online events deliver unmatched
visibility and sales prospects for all percipients. Through our
custom lead generation programs, we provide clients with an ongoing
stream of leads that turn into sales opportunities and build
databases. Additionally, we bolster brand reputations with the
millions of impressions from display advertising on our news sites
and newsletters. Making TMC a 360 degree marketing solution, we
offer comprehensive event and road show management services and
custom content creation with expertly ghost-crafted blogs, press
releases, articles and marketing collateral to help with SEO,
branding, and overall marketing efforts. For more information about
TMC and to learn how we can help you reach your marketing goals,
please visit www.tmcnet.com and follow us on Facebook, LinkedIn and
Twitter, @tmcnet.
About ibex
ibex delivers innovative business process
outsourcing (BPO), smart digital marketing, online acquisition
technology, and end-to-end customer engagement solutions to help
companies acquire, engage, and retain valuable customers. Today,
ibex operates a global CX delivery center model consisting of 34
operations facilities around the world, while deploying
next-generation technology to drive superior customer experiences
for many of the world’s leading companies across retail,
e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
ibex Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
ibex Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
TMC
Contact: Michelle
Connolly Senior Marketing Manager203-852-6800, ext.
170mconnolly@tmcnet.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/17b49e67-6708-4166-982d-e7e5a6812a95
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