ERIE, Pa., June 20, 2016 /PRNewswire/ -- For the second
year in a row, Erie Insurance has received the highest
customer satisfaction ranking for the Mid-Atlantic region on J.D.
Power's 2016 U.S. Auto Insurance StudySM. The
Mid-Atlantic region includes Delaware, the District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia, and West
Virginia. Erie Insurance ranked highest in the Mid-Atlantic
in 2012 as well.
"We continue to explore new ways to deliver the best value to
our customers while expectations constantly evolve," said
Terry Cavanaugh, president and CEO
of Erie Insurance. "We're honored to again receive this
acknowledgement from customers, and also encouraged to continue
pushing the boundaries of great service."
The ranking was based on a Customer Satisfaction Index score,
which examined five factors: overall interaction, billing process
and policy offerings, price, billing and payment, and claims.
ERIE earned a national CSI score
of 828, which was 17 points above the industry average. In the
Mid-Atlantic, ERIE's CSI score was
829, which was 12 points above the average for that region.
In May, Erie Insurance received top honors for the fourth
consecutive year on the 2016 J.D. Power Insurance Shopping
StudySM.
About Erie Insurance
According to A.M. Best Company,
Erie Insurance Group, based in Erie,
Pennsylvania, is the 10th largest homeowners insurer and
12th largest automobile insurer in the
United States based on direct premiums written and the 16th
largest property/casualty insurer in the
United States based on total lines net premium written. The
Group, rated A+ (Superior) by A.M. Best Company, has more than 5
million policies in force and operates in 12 states and the
District of Columbia. Erie
Insurance Group is a FORTUNE 500 company, a Barron's 500 company
and has been recognized by Forbes as one of America's 50 Most
Trustworthy Financial Companies.
News releases and more information about Erie Insurance Group
are available at www.erieinsurance.com.
(ERIE-G)
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SOURCE Erie Insurance