Ericsson and Pegasystems partner to enable Digital Telco Transformation
June 01 2015 - 11:00AM
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Pegasystems and Ericsson have initiated a
partnership to help operators provide a consistent omnichannel
retail experience
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Pega Marketing application will complement
Ericsson's existing portfolio and help service providers anticipate
and respond to customer needs in real time
-
Ericsson's consultants and systems integrators
work with Pegasystems and other partners to deliver more than 1,500
projects each year for customers around the world
Pegasystems and Ericsson (NASDAQ: ERIC) have
formed a global partnership to help telecommunications service
providers utilize customer data and business context to anticipate
customer needs in real time. Through the combination of the Pega
Marketing application's Next-Best-Action capabilities and
Ericsson's existing OSS/BSS product and services portfolio, telco
operators will be able to deliver personalized and consistent
interaction to enhance every phase of a customer's journey.
This partnership will contribute to Ericsson's
ability to deliver Digital Telco Transformation - an offering that
allows operators to gain an intimate understanding of their
customers, become more responsive, improve satisfaction and address
diverse needs on a personalized basis.
While Ericsson will initially make use of the Pega
Marketing application, Pegasystems' entire portfolio will be
available to Ericsson.
John Barone, VP and General Manager, Corporate
Markets Global Alliances, Pegasystems, says: "Pegasystems and
Ericsson are working together on joint opportunities with some of
the leading multinational telecommunications companies. This latest
partnership will enable us to jointly offer operators an end-to-end
portfolio of marketing and customer engagement, customer service,
business process management, and operations solutions. Together we
will help operators transform into digital telco service
providers."
Paolo Colella, Vice President and Head of
Consulting and Systems Integration at Ericsson, says: "Ericsson
continues to strengthen its strategic partnerships with
market-leading vendors such as Pegasystems to improve its ability
to deliver an end-to-end portfolio. By combining solutions with
consulting and systems integration services, we are able to address
our customers' most pressing needs. Our complementary capabilities
will enable our customers to deliver a superior omnichannel retail
experience and advanced customer service. This will enable digital
telco service providers to increase their ability to upsell,
cross-sell and ultimately retain customers."
Ericsson's more than 16,000 consultants and
systems integrators work with Pegasystems and other partners to
deliver more than 1,500 projects each year for customers around the
world.
NOTES TO EDITORS
About Pegasystems
Pegasystems (NASDAQ: PEGA) develops strategic
applications for sales, marketing, service and operations. Pega's
applications streamline critical business operations, connect
enterprises to their customers seamlessly in real-time across
channels, and adapt to meet rapidly changing requirements. Pega's
Global 2000 customers include many of world's most sophisticated
and successful enterprises. Pega's applications, available in the
cloud or on-premises, are built on its unified Pega 7 platform,
which uses visual tools to easily extend and change applications to
meet clients' strategic business needs. Pega's clients report that
Pega gives them the fastest time to value, extremely rapid
deployment, efficient re-use and global scale. For more
information, please visit us at www.pega.com. - See more at:
http://www.pega.com/about/news/press-releases/enhancements-pegasystems-customer-engagement-application-life-sciences#sthash.4grgbXQT.dpuf
Pega Marketing
Pega Marketing for Communications
Consulting and Systems Integration press
backgrounder
OSS/BSS media kit
Digital Telco Transformation Toolbox
Digital Telco Transformation video featuring
Claudio Contini, Telecom Italia Digital Solutions CEO
Blog post: Have You Started Your Transformation to
a Digital Telco?
Download high-resolution photos and
broadcast-quality video at www.ericsson.com/press
Ericsson is the driving force behind the Networked
Society - a world leader in communications technology and services.
Our long-term relationships with every major telecom operator in
the world allow people, businesses and societies to fulfill their
potential and create a more sustainable future.
Our services, software and
infrastructure - especially in mobility, broadband and the cloud -
are enabling the telecom industry and other sectors to do better
business, increase efficiency, improve the user experience and
capture new opportunities.
With more than 110,000
professionals and customers in 180 countries, we combine
global scale with technology and services leadership. We support
networks that connect more than 2.5 billion subscribers. Forty
percent of the world's mobile traffic is carried over Ericsson
networks. And our investments in research and development ensure
that our solutions - and our customers - stay in front.
Founded in 1876, Ericsson has its
headquarters in Stockholm, Sweden. Net sales in 2013 were SEK 227.4
billion (USD 34.9 billion). Ericsson is listed on NASDAQ OMX stock
exchange in Stockholm and the NASDAQ in New York.
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CONTACT
Ericsson Corporate Communications
Phone: +46 10 719 69 92
E-mail: media.relations@ericsson.com
Ericsson Investor Relations
Phone: +46 10 719 00 00
E-mail: investor.relations@ericsson.com
Ericsson and Pegasystems partner to
enable Digital Telco Transform
This
announcement is distributed by NASDAQ OMX Corporate Solutions on
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The issuer of this announcement warrants that they are solely
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information contained therein.
Source: Ericsson via Globenewswire
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