eGain to Showcase AI Knowledge Innovation and Client Success at Mobile World Congress 2022
February 21 2022 - 6:30AM
eGain Corporation (NASDAQ: EGAN), a leading AI Knowledge provider
for customer engagement automation, today announced it will present
at MWC (Mobile World Congress) Barcelona, being held from February
28 to March 3.
Customer service is the #1 differentiator for customer loyalty
for mobile service operators. At the conference, eGain will present
its AI Knowledge technology to automate and optimize telco customer
service. The company will present the success story of BT, a
marquee eGain client, on Wednesday, March 2, at 3 pm CET.
BT Consumer transformed omnichannel customer service for over 20
million customers with eGain AI Knowledge. They improved NPS by 20+
points and reduced service cost across tens of thousands of agents
and store associates. In recognition of their innovative
application of AI and knowledge management, they received the
prestigious KM reality award in November 2021.
More information
eGain Booth Presence at MWCLocation: Hall #7,
#7H12MWC website: https://www.mwcbarcelona.com/
eGain Presentation: Power HourTopic: AI
Knowledge Transforms Telco Customer Service - BT Consumer Success
StoryDate/Time: March 2, 3:00 pm CETLocation: Hall 7, Theatre
4Register interest
About eGainInfused with AI, our
knowledge-powered software automates digital-first experiences for
enterprises and government agencies. Pre-connected with leading CRM
& contact center systems, the eGain platform delivers quick
value and easy innovation with virtual assistance, customer
self-service, and modern agent desktop tools.
Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contact
Michael MessnerEmail: press@egain.comPhone: 408
636 4514
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