Transatel Selects Capgemini and Epiphany for New Client Management System
June 13 2005 - 8:01AM
Business Wire
Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer
relationship management (CRM) solutions for consumer-oriented
businesses, today announced that Transatel, a leading European
Mobile Virtual Network Enabler (MVNE), has signed agreements with
Epiphany(R) and Capgemini's Telecom, Media & Entertainment
industry practice to implement a new CRM system for client
management. Transatel will use the Epiphany Service solution as the
foundation of its CRM system to manage several million users of
mobile telephony services, as well as operate CRM systems for
multiple Mobile Virtual Network Operators (MVNOs) in different
countries. This agreement gives Transatel better capabilities to
manage its rapid growth, extend its leadership position as a
top-flight player in the MVNO market, and provide its clients with
guaranteed support enabled by Capgemini and Epiphany. MVNOs are
mobile operators that do not own their own spectrum or their own
network infrastructure. Instead, MVNOs have business arrangements
with traditional mobile operators to buy minutes of use for resale
to their own customers. MVNEs do not have a direct relationship
with end-user customers. Instead, they provide infrastructure and
services as a turnkey solution to enable MVNOs to offer services
and manage the direct relationship with end-user subscribers.
Jacques Bonifay, Chairman of Transatel's board of directors, said,
"We selected Capgemini after reviewing competitive offerings and
taking into account the quality and experience with CRM systems
that other integrators' teams could provide. We chose Epiphany due
to the power and flexibility of its solution and, more
specifically, because of its ability to manage multiple offers
simultaneously." Pierre Fournier, President of Capgemini Telecom,
Media & Entertainment in France, said, "Our partnership with
Transatel will result in a unique solution for MVNOs that is
perfectly suited to satisfy the requirements of this new market. We
believe that Transatel can offer every advantage when it comes to
launching a powerful white label turnkey MVNO offer rapidly and for
the lowest possible cost. Transatel can do this due to its command
of all the processes that an MVNO must have and its ability to
implement international offers. Capgemini is glad to provide its
know-how as an integrator and be part of this development." The
partnership between Transatel and Capgemini includes sales
development operations in Europe and the implementation of
increasingly effective solutions for Transatel's MVNE platform.
"Epiphany is pleased to be working with Transatel today to help
address its opportunities as a provider of MVNO solutions. These
agreements also extend and strengthen our already dynamic
partnership with Capgemini," said Karen Richardson, CEO, Epiphany.
"Epiphany solutions help consumer-oriented companies, such as
communication services providers, drive profitability through
intelligent customer interactions." About Transatel Transatel is
Europe's leading MVNE (Mobile Virtual Network Enabler), having
already accumulated six MVNO client references in Europe (mainly
Belgium, the Netherlands, and France). As such, Transatel has
developed turnkey MVNO (Mobile Virtual Network Operator) solutions
intended for any player interested in launching a mobile telephony
offer using its own brand name (see www.transatel-solutions.com).
As a MVNO, Transatel has launched a mobile telephony offer under
its own brand name that is intended for frequent travelers. This
offer, available in France, Belgium, the Netherlands, and
Luxembourg allows a subscriber to enjoy discounts ranging from 30
to 100% on calls when compared with typical roaming rates. This
service relies on a type of technology developed by Transatel and
on agreements with several mobile operators based in Europe (see
www.transatel.com). Transatel is currently holding discussions to
expand its operations into Germany, Switzerland, and Spain. About
Capgemini Capgemini, one of the world's leaders in consulting, IT
services, and outsourcing, achieved sales of 6.3 billion Euros in
2004 and currently employs approximately 60,000 individuals
worldwide. For over 30 years Telecom, Media & Entertainment
(TME), a global sector organization of Capgemini, has been helping
the telecommunications, media & entertainment industries
achieve strategic goals and world-class results. By combining
technical expertise and thought leadership with a passion for
innovation, TME delivers true value to clients worldwide. For more
information visit http://www.capgemini.com/tme. About Epiphany
Epiphany(R) provides CRM software solutions that increase
profitability at the largest consumer-oriented companies by making
every customer interaction intelligent. With over 475 customers --
including nearly 35 percent of the Fortune 100 -- Epiphany powers
deep customer insights and optimizes each relationship from both a
revenue generation and customer retention viewpoint. Built on the
industry's most advanced, service-oriented architecture, Epiphany
software solutions address problems that span business silos,
departmental functions and geographic locations, and result in
rapid, measurable ROI. With a suite of blended marketing, sales and
service solutions, Epiphany enables global organizations to align
touchpoints, processes and technologies around the most valuable
enterprise asset -- the customer. With worldwide headquarters in
San Mateo, CA, Epiphany serves customers in more than 40 countries
worldwide. For more information please visit www.epiphany.com.
Epiphany Safe Harbor Statement This press release contains
forward-looking statements relating to future results that may be
achieved by customers using the Epiphany E6 software product and
future sales opportunities. Actual results could differ materially
from such forward-looking statements. Factors that could cause
actual results to differ materially from the forward-looking
statements include customers' individual purchasing decisions,
competition and the introduction of new products and services by
competitors, our ability to hire and retain qualified personnel,
and general economic conditions. These factors and others are
described in more detail in Epiphany's public reports filed with
the Securities and Exchange Commission, such as those discussed in
the "Risk Factors" section included in the Epiphany's Annual Report
on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's
prior press releases. Epiphany assumes no duty to update any
statements made in this press release. Epiphany and the Epiphany
logo are registered trademarks of Epiphany, Inc in the United
States and other jurisdictions. All other trademarks are the
property of their respective owners.
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