CommScope to Deploy its Cloud-based ECO Service Management Platform for TELUS
March 29 2022 - 8:10AM
Business Wire
—Enables the Canadian service provider to
improve its user experience—
CommScope, a global leader in home network solutions, announced
today it will provide TELUS, one of Canada’s leading service
providers, with its cloud-based ECO Service Management Platform to
manage its next generation connected home consumer premises
equipment (CPE).
The ECO Platform will provide TELUS with the ability to automate
the management and control of CommScope and third-party CPE
devices.
“With CommScope’s extensive experience in management system
software, the ECO Platform will simplify and optimize the lifecycle
management of our deployed CPE devices,” said Tim Fell, Vice
President, Video and Broadband Services, TELUS. “This innovative
platform will also allow us to improve the customer experience and
create new efficiencies that will reduce our overall operating
costs, thus providing quality customer service that our subscribers
expect from us.”
By using the ECO Platform, TELUS will also be able to remotely
upgrade firmware and applications, as well as deploy new features
and services.
TELUS will be able to manage its connected CPE devices with
greater operational efficiency using advanced protocols supported
by the ECO Platform such as USP/TR-369. It also provides TELUS with
vital services including:
- Secure auto-provisioning, management, and support of
subscribers’ devices and services.
- Service quality monitoring of CPE and subscriber broadband, and
home network services.
“With more than 15 years of experience, CommScope is one of the
global leaders in service management technology,” said Charles
Cheevers, Chief Technology Officer, Home Networks, CommScope. “Not
only will TELUS be able to better serve its subscribers, but the
ECO Platform will help the service provider reduce unnecessary
service calls and truck rolls.”
To date, CommScope has approximately 80 million CPE devices
already under this platform’s management worldwide.
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property of their respective owners.
About CommScope:
CommScope (NASDAQ: COMM) is pushing the boundaries of technology
to create the world’s most advanced wired and wireless networks.
Our global team of employees, innovators and technologists empower
customers to anticipate what’s next and invent what’s possible.
Discover more at www.commscope.com.
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This press release includes forward-looking statements that are
based on information currently available to management,
management’s beliefs, as well as on a number of assumptions
concerning future events. Forward-looking statements are not a
guarantee of performance and are subject to a number of
uncertainties and other factors, which could cause the actual
results to differ materially from those currently expected. In
providing forward-looking statements, the company does not intend,
and is not undertaking any obligation or duty, to update these
statements as a result of new information, future events or
otherwise.
Source: CommScope
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version on businesswire.com: https://www.businesswire.com/news/home/20220329005090/en/
News Media Contacts: Joseph P. Depa III, CommScope +1
828-431-9803 or publicrelations@commscope.com
Financial Contact: Michael McCloskey, CommScope
+1-828-431-9874
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