Citrix Tops in Customer Support
January 14 2021 - 8:30AM
Business Wire
Company earns Global Rated Outstanding Support
certifications from Technology Services Industry Association,
affirming commitment to customer excellence and success
For the fifth straight year, Citrix Systems, Inc. (NASDAQ:CTXS)
has been recognized as a leader in customer support. The company
today announced that it has earned Global Rated Outstanding Support
certifications for both its assisted and self-service support
offerings from the Technology Services Industry Association (TSIA),
the world's leading organization dedicated to advancing the
business of technology services.
“TSIA’s Global Rated Outstanding Assisted Support certifications
are designed to recognize organizations that achieve the highest
industry standards for customer support,” said Tom Pridham, TSIA’s
SVP Global Accounts & Advisory Services. “Citrix has
consistently demonstrated industry leadership in assisted customer
support delivery, and this year, we are also pleased to honor them
for the self-service support options they have introduced as part
of their ongoing program innovation.”
The TSIA Operational Best Practices (OBP) program is a rigorous
certification process that rates the capabilities of customer
support organizations across all aspects of their operations,
including more than 196 best practices. Auditors conducted a
thorough inspection of Citrix and its processes, reviewing
important procedures and inspecting support outcomes and determined
that the company’s assisted and self-service support processes
exceeded industry benchmarks.
“TSIA’s Global Rated Outstanding designation is further evidence
that customers can rely on Citrix to deliver superior technical
support, including effective handling of phone, email, chat, and
online support submissions,” Pridham said.
The 2020 Rated Outstanding Assisted Support certifications are
the latest in a string of accolades that Citrix has received for
the strength of its support and services programs, including:
- The NorthFace ScoreBoard Award for World Class Excellence in
Customer Service for Support five-years running.
- The TSIA STAR Award for Best Practices in Knowledge Management
and Best Practices in Service Offer Development.
“The success of any business is measured by the success of its
customers and the results it can help them to achieve,” said Hector
Lima, Executive Vice President, Customer Experience Services,
Citrix. “In 2020, our customers faced some of the most challenging
circumstances they’ve ever had to manage, and in response, we
reimagined our customer support operations to enrich the resources
and experiences we provide and drive positive outcomes for their
business. We are pleased to be recognized by TSIA for our efforts
and will continue to evolve and innovate our support and services
offerings to position our customers for success.”
Click here to learn more about Citrix’s Support and Services
programs, and the value they can deliver for your organization.
About TSIA
The Technology Services Industry Association (TSIA) is the
world's leading organization dedicated to advancing the business of
technology and services. Technology services organizations large
and small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate
members represent the world's top technology companies as well as
scores of innovative small and mid-size businesses in four major
markets: enterprise IT and telecom, consumer technology, healthcare
and healthcare IT, and industrial equipment and technology.
About Citrix
Citrix (NASDAQ: CTXS) builds the secure, unified digital
workspace technology that helps organizations unlock human
potential and deliver a consistent workspace experience wherever
work needs to get done. With Citrix, users get a seamless work
experience and IT has a unified platform to secure, manage, and
monitor diverse technologies in complex cloud environments.
For Citrix Investors:
This release contains forward-looking statements which are made
pursuant to the safe harbor provisions of Section 27A of the
Securities Act of 1933 and of Section 21E of the Securities
Exchange Act of 1934. The forward-looking statements in this
release do not constitute guarantees of future performance. Those
statements involve a number of factors that could cause actual
results to differ materially, including risks associated with the
impact of the global economy and uncertainty in the IT spending
environment, revenue growth and recognition of revenue, products
and services, their development and distribution, product demand
and pipeline, economic and competitive factors, the Company's key
strategic relationships, acquisition and related integration risks
as well as other risks detailed in the Company's filings with the
Securities and Exchange Commission. Citrix assumes no obligation to
update any forward-looking information contained in this press
release or with respect to the announcements described herein. The
development, release and timing of any features or functionality
described for our products remains at our sole discretion and is
subject to change without notice or consultation. The information
provided is for informational purposes only and is not a
commitment, promise or legal obligation to deliver any material,
code or functionality and should not be relied upon in making
purchasing decisions or incorporated into any contract.
© 2021 Citrix Systems, Inc. Citrix, the Citrix logo, and other
marks appearing herein are the property of Citrix Systems, Inc. and
may be registered with the U.S. Patent and Trademark Office and in
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Karen Master Citrix +1 216-396-4683 Karen.master@citrix.com
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