Cerner Simplifies Patient Communication
November 11 2020 - 9:00AM
Cerner Corporation (Nasdaq: CERN), a global health care technology
company, today announced new capabilities designed to take
interaction between clinicians and patients beyond email to text
message conversations, helping solve for a gap in communication in
health care. The new features, in collaboration with WELL Health
Inc. and to be integrated into Cerner’s patient portal, are
designed to help improve patients’ engagement with clinicians
through intelligent and automated communication.
More than 5 billion people spend nearly a quarter
of their day on their mobile phones. In fact, in the last few
years, the number of active cellphone subscriptions exceeded the
number of people on Earth. Giving patients the same person-centric
digital experience in health care as they receive from other
industries has become increasingly important. Teaming with WELL
Health, Cerner will make technology more useable for health systems
and patients by meeting consumers where they are spending their
time.
“Cerner is committed to making it easier for providers to create
the engaging, comprehensive health care experiences that patients
expect and deserve,” said David Bradshaw, senior vice president,
consumer and employer solutions, Cerner. “By bringing patient data
from different systems and streamlining in one unified view, we are
strengthening our clients’ ability to build meaningful
relationships with patients through a convenient, digital
experience that has become a part of everyday life.”
Through Cerner’s HealtheLifeSM, the new capabilities will pull
from a myriad of systems and apps to help improve communication and
reduce administrative time for clinicians and staff. Organizations
can use the new automation features to deliver critical health
information, send flu shot reminders, reschedule appointments,
schedule virtual visits and prompt patients to set up needed
medical transportation. Additional benefits are expected to:
- Improve patient satisfaction, retention and acquisition through
timely communication and reduced hold queues, missed calls and
email delays.
- Save time spent scheduling and communicating with patients by
using automated workflows that reply and route based on patient
responses.
- Reduce time spent on billing and payment collections by
auto-notifying patients when new bills are ready for payment.
“WELL Health is focused on what patients expect today – near
real-time, personalized communication on their terms. We aim to
move beyond the days of playing phone tag, leaving voicemails and
expecting patients to continue showing up,” said Guillaume de
Zwirek, CEO and founder, WELL Health. “WELL Health supports
patients to text their health care provider like they would text a
friend. For a provider’s staff, WELL Health is designed to unify
and automate disjointed communications across the organization,
helping to reduce unnecessary stress and limiting potential
errors.”
About CernerCerner’s health technologies
connect people and information systems at thousands of contracted
provider facilities worldwide dedicated to creating smarter and
better care for individuals and communities. Recognized globally
for innovation, Cerner assists clinicians in making care decisions
and assists organizations in managing the health of their
populations. The company also offers an integrated clinical and
financial system to help manage day-to-day revenue functions, as
well as a wide range of services to support clinical, financial and
operational needs, focused on people. For more information,
visit Cerner.com, The Cerner Blog or connect
on Facebook, Instagram, LinkedIn, Twitter or The
Cerner Podcast. Nasdaq: CERN. Health care is too
important to stay the same.
About WELLWELL Health’s
intelligent communications hub is the only two-way digital health
solution engaging patients throughout their entire care experience.
WELL Health enables conversations between patients and their
providers through secure, multilingual messaging in the patient’s
preferred communications channel: texting, email, telephone, and/or
live chat. WELL Health facilitates 1 billion messages for 31
million patients annually. By unifying and automating disjointed
communications across healthcare organizations, WELL Health reduces
unnecessary provider stress and potential errors, while increasing
patient visits and loyalty.
Founded in 2015, WELL Health is based in Santa Barbara,
California. It is consistently the highest-rated patient engagement
software on G2 and Capterra. In 2020, WELL Health was named among
the Best Places to Work by Modern Healthcare and ranked #170 on the
Inc. 5000 list of fastest growing private companies.
Media Contacts:CernerAustin
Cozzolino, External Communications, (816) 446-1280,
austin.cozzolino@cerner.com
WELLAdrianna Hosford, Communications, (310)
709-1961, adrianna@wellapp.com
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