Avnet’s Terry Cain Honored as a Customer-Centric Leader
November 24 2015 - 10:00AM
Business Wire
Avnet, Inc. (NYSE: AVT), a leading global technology
distributor, today announced that Terry Cain, vice president of
global customer engagement, received a 2015 Customer Champions
award from 1to1 Media, the independent publishing division of
Peppers & Rogers Group. This award recognizes customer-centric
leaders who use innovative approaches to instill customer-focused
strategies throughout their organizations and demonstrate a
positive bottom-line impact. Cain was one of 15 executives selected
as a Customer Champion in 2015.
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Terry Cain, vice president of global
customer engagement, Avnet, Inc. (Photo: Business Wire)
“Customer engagement is at the heart of Avnet’s enterprise
strategy, and Terry continually champions our culture of customer
service excellence,” said Vincent Cellard, vice president, global
operations at Avnet. “His award-winning efforts have ensured that
every Avnet employee understands why customer service excellence is
important and their role in delivering a great customer experience
every day. We applaud Terry for his dedication to creating
processes to ensure our customers get the support they deserve and
finding innovative ways for us to interact with our customers.”
Cain recently celebrated his 30th anniversary as an Avnet
employee. In his current position, Cain has global responsibility
for enhancing the customer experience by developing strategies,
sharing best practices, and developing and executing of training
plans for service excellence. He is committed to creating
exceptional experiences for Avnet’s 100,000 customers in more than
115 countries, where the value that the customer receives leads to
a mutually beneficial relationship and deep customer engagements.
He is also an active member of the community, serving on the board
of advisors for the Center for Services Leadership at Arizona State
University and Chicanos por la Causa.
“Customer experience is no longer a ‘nice-to-have program.’ It’s
a ‘must-have’ strategy,” said Mila D’Antonio, editor-in-chief of
1to1 Media. “These winners have demonstrated true commitment to
implementing or evolving focused strategies that have made
measurable impact on their organizations, their customers, and
their service or product offerings.”
For more information on the 1to1 Media Customer Champion awards,
visit http://www.1to1media.com/customerchampions/.
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About Avnet, Inc.
From components to cloud and design to disposal, Avnet, Inc.
(NYSE:AVT) accelerates the success of customers who build, sell and
use technology globally by providing them with a comprehensive
portfolio of innovative products, services and solutions. Avnet is
a Fortune 500 company with revenues of $27.9 billion for the fiscal
year 2015. For more information, visit www.avnet.com.
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Avnet, Inc.Joal Redmond, +1-480-643-5528Vice President, Public
Relationsjoal.redmond@avnet.comorBrodeur Partners for Avnet,
Inc.Marcia Chapman, +1-480-308-0284mchapman@brodeur.com
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